Hello AlphaReviews of helloalpha.com

I'm torn because the mental health side has been wonderful. My clinician has been super helpful and has answered my questions to find the most useful medication for me. It worked so well I decided to try the weight loss side as well. Big mistake. The intake form did not mention some lab information was required, so I completed the form and paid the consultation fee. Then my new clinician for this specialist program suggested pills nearing $1000 a month, with the exception of one that would worsen anxiety. I asked twice if it would worsen anxiety even with the medication I was on, no specific answer but to repeat that the medication would worsen anxiety in general. Then she informed me I needed to have information from lab work I don't have. Well, if I had an in person doctor, I wouldn't be using alpha medical. I suggested that perhaps Alpha Medical inform future patients/customers that this information is required before they pay the fee and she claims they did. I would believe that claim except then I wouldn't have finished the form (the blood pressure question sat empty in a separate open tab for three days while I waited to hear back from my gyn). She then finished by suggesting just diet and exercise. Well, if that worked for me, I wouldn't be trying to go the medical route, would I? Anyway, if you're going to Alpha for anything but mental health, go somewhere else. They conveniently won't tell you things are required until after they collect your money. Mental health, though, 5 stars. Definitely would recommend.

Knowledgeable HCP's, easy to use service. Will definitely use them again.

I wish they would let you know if you’re insurance can or cannot cover the full cost instead of just billing you and saying nothing.

Edit: it just keeps getting worse! And talking to a manager hasn't helped the multiple times I've talked to one too. You cannot get an answer to any question from their customer support. I asked 3 direct questions in a message and only 1/2 of one question was answered. It wasn't anything complicated (Will I be charged again, can you remove my card, how many refills do I have left). I work in customer support and I have no idea how they're able to stay in business like this. The customers have no idea what's going on. And neither do the employees I guess because they really aren't able to help you at all. Alpha is easy to use until you have an issue. I have like 5 people message me back on one thread and they all give me different information. I was told I could still use them when I moved out of state and now that I'm almost out of medication they inform me that I can't use them. I have messages from two different people at least saying I could use them. I think every time I've reached out to them it's been a huge hassle. Save yourself the trouble and use any other service. Even the head of customer service isn't helpful and I've spoken with them many times. I don't know how they stay in business with their customer service as it has been the whole year I've been with them.

They charged me money, even though they said I did not qualify for medication. Why would I be charged if I could not receive the service and medication? Great, thanks for nothing! Can take my money quick alright.

Unfortunately the response time isn't that great for the amount you pay. Quicker response would be awesome.

I am pleased with the care I’ve received from Alpha Medical. I felt my provider understood my concerns and found a treatment plan that works for me. I would definitely recommend Alpha Medical for your needs!

No one contacted me after I did the initial consultation to tell me anything. I had to log in and look to see if the doc had reviewed my case yet. And she had. So why did I never get an email? I even checked to see if the email went to my spam. It didn't. An online doc is kind of worthless if you don't get the diagnosis or notified about the prescription. I won't use them again.