The doctor advises RX sent is not covered I don’t meet the criteria for insurance. Tell me to pick a new medication from a list they sent of approved for me. Respond back and they say schedule another appointment. I’m already past my refill date. They are a waste of time. My normal doctor responds back instead of getting me to support when I responded to what the doctor asked me.
Response from Hello AlphaDec 15, 2022
Hi MP,
Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns.
We appreciate your patience and understanding as we work to resolve delays.
NO
NotHappy
Going downhill fast
When I first started with Alpha Medical they were great. Very responsive, fast service. They mailed my meds to my doorstep. Then after the first month or so they started going downhill fast. They stopped the mail order service and now that I have to pick up from a local pharmacy, there is nothing but issues. Alpha went from responding to messages in a few hours, to 3-5 days and now it is up to a 7 day turn around time! So there is definitely lapses in my medication which affect my health and progress. This is extremely frustrating and inconveinent. To top it off, they have raised their prices and require you pay a monthly membership fee now. If the service was better, I wouldn't mind this, but it just keeps declining the longer I'm with them. I can't justify paying $50 a month for this kind of service, I'm about to look elsewhere and would not recommend Alpha.
Response from Hello AlphaDec 15, 2022
Hi,
Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns.
We appreciate your patience and understanding as we work to resolve delays.
CV
Cha'Von B.
It's getting better because they only…
It's getting better because they only respond rapidly when I leave a review here:/ but if they could fix the response time or respond even within the quoted time would be soooo helpful.
Response from Hello AlphaDec 16, 2022
Hi Cha'Von,
Thank you for sharing your continued feedback with us. We appreciate you letting us know how we can improve our service. We take your feedback seriously and will share it with the team.
We are unable to provide a response to your specific concerns in a public forum. This is in consideration for your protected health information, privacy and safety. If you haven’t already done so, please send a secure message to your support/clinical team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Additionally, this will ensure we have access to all relevant information and account details.
It may be helpful to know that messages are prioritized based on medical urgency and the order received. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions.
EK
Erica K.
I've been with Alpha since July
I've been with Alpha since July. They've been easy to use and have provided excellent care and support. DR. Lynn Gretkowski is amazing and she's very responsive, she's been the best Dr I've had, she goes that extra mile. Thank you Alpha
Response from Hello AlphaDec 14, 2022
Hi Erica,
Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’ll also share this wonderful message with Dr. Gretkowski! We’re grateful for patients like you and look forward to your next visit with us.
AG
Amber G.
I LOVE ALPHA!!
Great physicians and super conventient!
Response from Hello AlphaDec 14, 2022
Hi Amber,
Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’ll also share this wonderful message with our provider team! We’re grateful for patients like you and look forward to your next visit with us.
RO
Renae O.
I was worried about a lapse in my…
I was worried about a lapse in my prescription it was already delivered to my house
Response from Hello AlphaDec 14, 2022
Hi Renae,
Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.
KL
Katelyn L.
Incorrect/Missing Medication
I’ve been a member for quite sometime. Every experience I have had has been terrific, until now. Recently I was reevaluated for my medication I take; however, I did NOT receive one of the medication. No matter how many time I have told them what I needed, they continued to steer me in the wrong direction. I told them through a message that I needed this specific medication. Instead of reading the message they continued to send me the wrong medication. Yes. It is medication I take; however, now I have a 3 months supply and STILL missing what I needed. So…it has taken now several days to get in contact with someone. I ended up speaking to a different provider, since mine is on vacation. She did NOT read anything from my providers notes, or our conversations. It’s explicitly shows what I take, and the dosage. This provided has prescribed me the medication I need. However, it’s not the dosage I take. So instead of taking 30mg, 1 time a day; I have to take 7.5mg/4 times a day to get my dosage. This will only last me a majority of the month. I understand mistakes happen; however, I don’t like to feel as though I’m lying. I also don’t like that another provider is ignoring my messages, and my providers messages. If I can see them, and I send you screenshot of conversations wouldn’t that be enough? So here I am. Can’t find a phone number. I’m officially out of the medication I take. I just would like to be heard as a patient. Especially when it comes to my mental health.
Response from Hello AlphaDec 12, 2022
Hi Katelyn,
Thank you for bringing this to our attention. Please send a secure message to your provider for all clinical concerns. This is to respect your privacy and ensure we address any medical concerns appropriately. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions.
If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations.
EM
Eve M.
I am frustrated with their service
I am frustrated with their service. Don't get me wrong they where great the first month but don't let them fool you. I referred quite a few people to them and then it went down hill. They increased their price along with their wait time ro get any response. I wouldn't mind paying more if the quality of service went up but it definitely did not in fact it declined. I have been with them 4 months going g on 5 and it's been problems all but the first month. My prescription has lapsed all but o e month while waiting on them to respond. This month they asked for something and all tjay does is add 7 more days to getting a response not to mention a prescription. So it's like throwing $50 in the trash. Good luck if you decided to use them
Response from Hello AlphaDec 12, 2022
Hi Eve,
Thank you for sharing this feedback with us. We appreciate you letting us know where we can improve our service. We understand that price increases can be challenging. These changes enable us to better serve our patients, add additional providers to our platform to meet demand, and support new partnerships.
Please keep in mind that you may request to cancel your membership at any time. You won’t be charged the new rate until your next renewal date, and you’ll receive an email notification 5 days before you are charged. For more information, please read our FAQ page.
