Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Cindy
The communication that you have is fantastic. Everyone was so helpful getting the process started.
Response from Hello AlphaOct 12, 2026
Hi Cindy, Thank you so much for this. Getting started somewhere new can feel like a lot, so knowing our team made it easy for you means a great deal. Thank you for being part of Hello Alpha.
Karen B.
They get back to you in a timely manner,I do wish they would communicate more just to check in
Response from Hello AlphaOct 11, 2026
Hi Karen, Thank you for the review, and for the honest note alongside it. Quick replies when you reach out are one thing, hearing from us in between is another, and we hear you on that. Thank you for telling us.
customer
Easy and fast!
Response from Hello AlphaOct 6, 2026
Hi, Thank you for the review. Easy and fast is exactly what we aim for, and we are glad that is how it felt for you. We are glad to have you with us.
Greg
My mail order was lost and Hello Alpha did nothing to mitigate issue.
Response from Hello AlphaOct 5, 2026
Hi Greg, I am sorry about this can you reach out in your support thread so we can get this taken care of for you?
Troy M.
Alpha and the doctors are the best!
Response from Hello AlphaOct 5, 2026
Hi Troy, Thank you so much for this. It means a lot to hear, and we will pass it on to the team. We are really glad to have you with us.
Cat B.
I have been with Hello Alpha for several years. Sometime it works great other times not so great. Customer support is not helpful. There is a lack of continuity between healthcare providers. And to be sure each healthcare provider does not look at your chart.
Response from Hello AlphaOct 5, 2026
Hi, Thank you for taking the time to share this, and we are sorry it has been uneven. Continuity matters, and so does knowing your history is in front of whoever you are speaking with. Please send us a message in your portal so we can look into this properly. Whether you write in your support thread or your provider message thread, it will reach us either way, and we will follow it up.
customer
The customer service is exceptional and they get back to you quickly within a few hours time.
Response from Hello AlphaOct 2, 2026
Hi, Thank you so much for the kind words. Getting back to you quickly is something our support team works hard at, and we are so glad that is what you have experienced. We are really glad to have you with us.
DRPIG
The medical team in this website is always great, courteous, attentive, and fast. It is always a pleasure to deal with them.
Response from Hello AlphaOct 1, 2026
Hi, Thank you so much for the kind words. Knowing our team is quick, attentive and easy to deal with every time you come to us means a great deal. We are really glad to have you with us.
