The website is atrocious for mobile users, the company is alright! I’m neutral about it.
Response from Hello AlphaMay 31, 2023
Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
SH
Sherry H.
Excellent service and quick care.
Excellent service and quick care.
Response from Hello AlphaMay 31, 2023
Hi Sherry,
Thank you for sharing your experience! We appreciate the time you took to leave this review.
We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
CU
customer
Poor service and customer service they…
Poor customer service, they diagnosed me with seasonal allergies even though I told them it feels like strep and asked kindly for meds as I was leaving on a beach vacation, they took forever each time to answer me and refused to prescribe my meds and directed me to a cold forum. I went to my doctor and was immediately diagnosed with strep. I won't use nor recommend this establishment nor their medical care.
Response from Hello AlphaMay 31, 2023
Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
CU
customer
A New Approach to Healthcare
Hello Alpha has been a lifesaver with helping me take control of my health with issues my own PCP would not take seriously . The app is easy to use and prescribers are quick with their responses and knowledgeable about the options provided.
Response from Hello AlphaMay 31, 2023
Hello!
Thank you for sharing your experience! We appreciate the time you took to leave this review.
We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
LD
Lauren D.
Care- great/Service-not so much
My care has been outstanding, the service though has definitely degraded.
I don’t get emails when I have messages in my account inbox.
On my last visit, the provider prescribed the same medication I have been taking, plus a new one. When I logged in, the site showed it should be delivered on Mon 5/29. When I went back in to see if it was delivered, it showed, for the first time!, that my card had expired. I have added my new card, but will now have a lapse in my medication since I thought it was on the way, site said so…., and it’s not.
I had messages from 5/28 in my account inbox, but no email to trigger me to look!
This seems simple and should get corrected right away, I need the email notifications especially since I can’t use the app.
Thank you, Lauren Delgado
Response from Hello AlphaMay 31, 2023
Hi Lauren,
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
CU
customer
Quick responses from the staff are…
Quick responses from the staff are greatly appreciated and they are very helpful and kind.
Response from Hello AlphaMay 31, 2023
Hello!
Thank you for sharing your experience! We appreciate the time you took to leave this review.
We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
NR
Nancy R.
No one advocates for you
While they sent out my prescription to the pharmacy very fast, they didn’t advocate for me or go the extra mile for my insurance approve it. It was also frustrating not being to communicate with someone, quicker, or personally. I just canceled Alpha. I wasn’t even able to get my medications.
Response from Hello AlphaMay 31, 2023
Hi Nancy,
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
CU
customerlofton
I needed a prior authorization to get…
I needed a prior authorization to get my medication and I couldn’t get anyone to do it for me. I’ve been trying to get my meds for two weeks.
Response from Hello AlphaMay 30, 2023
Hello!
Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit.
At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns.
We appreciate your patience and understanding.
