customer
Have not gotten the help I requested
Have not gotten the help I requested. Have been ignored and feel ripped off. Unable to obtain a refund when services are not provided. Total ripoff. Will not recommend to anyone. Will contact the BBB at a later time.
Response from Hello AlphaJun 14, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that our team will address your concerns. We appreciate your patience and understanding.