AlmaReviews of helloalma.com

The "help" I received was just basic information I have already googled before. I was over-prescribed medication and sent on my way. Expensive and useless.

Loved my therapist for 4 sessions. Then she and Alma completely ghosted me. I have no idea what happened or what I was billed. I cannot get any response from the company.

Therapist completely ghosted me out of the blue and service team refused to give any explanations. Awful service would not recommend. It has been almost 2 months now and I have received no clarification or attempts at support despite submitting multiple customer support tickets. My therapist also mentioned being booked with 8+ clients back to back so it sounds like a case of burnout or overwork.

Thanks to Jamilla Herron and Alma I’ll never consider you again! $85 charged for a no shoe Jamilla knew shouldn’t have occurred but I guess she wanted free time with free pay on my dime so she set me up at 5pm knowing I worked until 4:30 central.

Have tried booking an intial intake three times over the past three weeks! Bait and switch with booking procedures. Book with one provider and get a call to book with someone else (in the practice) even though I read the bio and selected intake appointments from that provider. No user login so anytime you are booking you have to re-enter all insurance and personal information. Overall an awful experience. Will not be moving forward with this service.

Hire some human staff who can actually help with issues they are facing. A 3 day response time in 2026 is absolutely outrageous. Alma charged my card nearly $150 because their system is so slow to update, it hasn't pulled in my updated insurance (going on 4 weeks now). As someone who oversees customer experience and internal processes, I am appalled that Alma doesn't have a human escalation process figured out. They don't even have a customer service number for someone to call. Despite being a behavioral health and wellness platform, they are do not treat their platform users like humans. If you're going to over-invest in AI, then at least have the AI working efficiently and pulling accurate information.

Horrible place. I had an appointment with my psychologist at 12:00 PM MST. She is in California, which is one hour behind my time zone. She logged in an hour before my scheduled time, and the clinic charged me a $100 'no-show' fee. They charged me despite my attempts to explain that it wasn't my fault; the therapist was in a different time zone, and no one mentioned that to me when I called to schedule.

My recent consultation with Jason Pham from Alma was extremely disappointing and unprofessional. From the moment the call began, he appeared disengaged, disinterested, and almost annoyed to even speak with me. I had to initiate every part of the conversation, ask every single question, and practically pull answers out of him. His responses were one-word, dismissive, and provided no meaningful information or insight. To make matters worse, I was told that only two insurance companies were open for credentialing in my area — New York City. For a major metropolitan area with countless providers and plans, that was not only surprising but concerning. It gave the impression that Alma’s network is far more limited than they advertise. If this experience reflects how Alma treats clinicians or the true scope of their offerings, I cannot recommend them. A consultation should feel informative, welcoming, and transparent — not dismissive, unhelpful, and lacking basic industry access.