helixvm.comhelixvm.com is listed under Hospital & Emergency.
helixvm.com (helixvm.com) has 475 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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DEBRA
Website said no video, no awkward doctor consultation. Those both were not true. The doctor interviewing me could give me a diagnosis for lower left stomach pain nor a r. x. for my low grade fever caused by bacterial infection in my stomach. Charged me $135 for absolutely nothing. If I could I would give a "0" rating.
Carol J.
They advertise Ambien prescription 90-day supply. Have been paying $66 a month just to get the prescription from the weight loss clinic I go to. So naturally, having Helix Medical billing insurance and only having to get it every 90 days is the cheapest option. I didn't know how it would work so 6 days before my last prescription ran out I signed up on Helix for an appointment in case they had to mail a prescription. No video appointment, nothing. Never got to even speak with a doctor, just a message saying they refused a prescription saying I had 6 days left on my Ambien prescription and they charged me $100 for absolutely nothing and that was the end of it, not that they would do it when the 6 days were up, just basically said we aren't doing it go away but pay us for absolutely nothing.
Carolyn K.
Made inquiry for Osteoarthritis prescription. I never had a video conference or phone call and my insurance was billed $1000 and refused to pay it. I am left with a $65 balance for nothing. Scam company with scam/fraudulent billing.
M E.
They have very deceptive business practices. They billed my insurance close to $1000 and now they want me to pay close to $100. They did nothing for me. They are charging me for two separate visits and they never even spoke to me. They even scheduled a follow-up visit for me without my consent. They have charged for labs for mononucleosis and I did not even need this test. Customer service seems to not know English very well. I am not sure if this is a scam or what is actually going on here.
Jacob
A bill and insurance claim for a visit that never occurred. I was taken to their AI triage application and then was told I was not eligible for an online visit. About 4 hours later, I was sent a "hospital admission" letter. This was then billed as a $500 visit that had never occurred. I was left paying a co-pay for a visit that never happened and a balance bill for an out of network claim, when HelixVM claimed they were in-network. Reported them for fraud with my insurance company. Blue Cross doesn't seem to care about the fraud. Seems like they are doing this 100s of times a day. Shame on them.
Penny L.
This practice is a bunch of crooks. Don’t fill out anything. If you did, cancel your credit card asap. They are not affiliated with Cigna. They will say they can’t help by text and charge your insurance 1k! You will never speak or interact with a doctor. Horrendous.
Vivian B.
Total scam. Never get a straight answer. Fax numbers are always wrong. Can't reach anyone by phone to ask a question. Same recording comes on and I don't think anyone there has a license to practice. Always same canned responses on the app. And on helixvm.com. Total huge SCAM DO NOT USE!!!!!!!!
Matthew “BoneMan” C.
Scam!!! Charged me a hundred dollars for nothing! Besides wasting my time to fill out their forms…provided no prescription or call and charged for services! DO NOT USE!
