Helium 10Reviews of helium10.com

Response from Helium 10Jul 26, 2022

Hi Julio! Thank you for your time and for leaving us your honest feedback. We appreciate your time! Our team at Helium 10 works hard to provide e-commerce sellers the necessary tools and training to become successful, so we're so glad you found our tools helpful! Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again and have a great rest of your day!

Response from Helium 10Jul 26, 2022

Hi Chan! Thank you for leaving us such a positive review! We're grinning ear to ear about your experience, we'll be sure to share your review with the team! While we're always making improvements to our staple tools that everyone knows and loves, our team is always hard at work innovating exciting new tools for all e-commerce sellers. We have a monthly webinar called Bigger, Better, Launch where we showcase what's new at Helium 10! To view the past webinars or to sign up for the next one, please visit our website here - https://www.helium10.com/monthly-product-launches/ Thank you again and have a great day!

Response from Helium 10Jul 26, 2022

Hi Ashley! We appreciate you taking the time to leave us a review! Thank you! We're happy you're finding our tools logical and easy to use, keep crushing it! Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again and have a great rest of your day!

Response from Helium 10Jul 26, 2022

Hi Raymond! Thank you for taking the time to leave us your honest feedback. We greatly appreciate it! We're sorry for the inconvenience! A little background on why we have a short survey before users cancel or pause their memberships. We understand that users are sometimes unable to continue with their memberships for a number of reasons, however if there's something a user is unhappy with (especially with our tools or service) we'd love to know so we can make improvements and refine our tools/service for a better user experience! Did you know that the 10 in Helium 10 stands for striving to provide 10/10 service? If there’s anything we can do to turn those 3 starts into 5, please feel free to e-mail us at [email protected]. Thank you and have a great day Raymond!

Response from Helium 10Jul 26, 2022

Hi Aranud! Thank you for your time and for leaving us your honest feedback! It puts a big smile on our faces that you believe we're the best software for Amazon sellers! I'll definitely pass on your feedback to our team about adding French as a language option for subtitles for future videos. Maybe some exciting news for you, our team is working on expanding our tools to different languages! Definitely stay updated on our social platforms for the announcement of French being available. Did you know that the 10 in Helium 10 stands for striving to provide 10/10 service? If there’s anything we can do to turn those 4 starts into 5, please feel free to e-mail us at [email protected]. Thank you again and have a great rest of your day!

Response from Helium 10Jul 26, 2022

Hi Catherine! Firstly, thank you so much for taking the time to leave us a review! We greatly appreciate it. Thank you for the kind words. Our mission here at Helium 10 is to be able to provide users/sellers just like you the necessary tools to become successful sellers. Not only do have the most powerful tools, but we have tons of training videos on our tools and all things e-commerce available on our website and YouTube channel! Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again and have a great rest of your day!

Response from Helium 10Aug 11, 2022

Hi Max! Thank you for taking the time to leave us your honest feedback, we appreciate it! We're sorry for the inconvenience or trouble this issue may have caused. I can assure you that myself and our Support team is here to help with any issue users may come across with, whether it be with your account, billing or even on the software side. That being said, I would love to know more about your issue and would be more than happy to further assist you, if you'd like, please e-mail me at [email protected] so I can some more information from you! I look forward to hearing from you, thank you and have a great day Max!

Response from Helium 10Aug 15, 2022

Hi Hassan! Thank you for taking the time to leave us your honest feedback, we appreciate it. Firstly, we'd like to apologize for any inconvenience or trouble this issue may have caused. I do see that you have already been in contact with our Support team in the past and that they've offered to refund you up to 2 months of payment. To address some of your concerns in your review - you stated that you have contacted us on several occasions trying to cancel your subscription. However, based on our records, there are no records of prior requests to cancel the subscriptions nor, the event logs on the subscription show that there was intent to cancel the subscription at all. At Helium 10, we are more than happy to assist users even if they are wanting to pause or cancel their subscription. Secondly, our Support team has informed you that we are not "blocking you out". The email you provided us was not associated to your login credentials for your Helium 10 account but rather your billing email address. Our team assisted you in looking into our back end of our system to help you find your login credentials and updating it to the email address you provided. Our Support team has cancelled your subscription and refunded the last payment made as well as offered a refund up to 2 more months! We hope we've resolved your issue with getting your subscription ended and your refund. If you need further assistance, our team would be more than happy to assist. Thank you and have a great day!