Helium 10 Reviews | Read Customer Reviews of helium10.com

Helium 10Reviews of helium10.com

3.3705 reviews
Internet & Software
500 Technology Drive, Suite 450, Irvine, California

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Helium 10

About Helium 10

Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.

Helium 10 (helium10.com) has 705 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: helium10.com
Website: helium10.com
Category: Internet & Software
Location: Irvine, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Helium 10 reviews

705 approved reviews, newest moderated first

James C.
May 3, 2023
If I could give zero stars I would
If I could give zero stars I would. I cancelled my subscription last October and imagine my surprise when Helium 10 took a payment from my account this month claiming that I only paused my subscription. They are refusing to pay and if I don’t get a refund in the next few days I will start legal proceedings. I invite anybody reading this who has had similar problems to join me in a class action. We cannot let unscrupulous companies get away with this sort of thing. Update: May 7 - I emailed the address in the response below immediately and unsurprisingly I have not had a reply.
Response from Helium 10May 4, 2023
Hi James! Thank you for taking the time to leave us your honest feedback. We greatly appreciate it and use feedback from our users like yourself, to make necessary changes within our company. With that being said, I'd like to apologize for any inconvenience or trouble this issue may have caused. We take all feedback seriously and would love an opportunity to resolve this issue for you as soon as possible. If interested, please contact me directly at [email protected] and provide the email address associated to your Helium 10 account so that we can discuss the details of your situation and work towards a satisfactory resolution. I appreciate your time and I look forward to hearing from you soon James! Thank you! - Helium 10
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Ashley S.
May 3, 2023
Great added training program!
First, what H10 offers training-wise is like taking a college-level business 101 crash course. It's easy to use and makes selling on Amazon so simple - it's all up to your creativity level really. On top of being a great product, customer service is excellent too. Most recently, Lloyd Regalado helped me with a simple task I just could not figure out. Kudos to this company!
Response from Helium 10May 4, 2023
Hi Ashley! Thank you for sharing your positive experience with Helium 10 and for acknowledging our excellent customer service! Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Ashley and have a great rest of your day! - Helium 10
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Steve U.
May 2, 2023
1st time user, handled with care.
It's my first time using Helium and needed help, Live chat was great, and I spoke with Catherine Retita, she was very helpful.
Response from Helium 10May 3, 2023
Hi Steve! Thank you so much for taking the time to leave us your positive feedback! We appreciate you recognizing the hard work and dedication our Support team has to provide excellent support and service to Helium 10 users. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Steve and have a great rest of your day! - Helium 10
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Helen
May 2, 2023
Audrep Pearl Ceniza
Audrep Pearl Ceniza I interacted with Audrep. She is very pleasant and helpful. As this is my first time interacting with Helium 10, she gives me a great impression of Helium10.
Response from Helium 10May 3, 2023
Hi Helen! We hope this message finds you well! Your kind words mean a lot to us and serve as a reminder that our Support team's hard work and dedication do not go unnoticed. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Helen and have a great rest of your day! - Helium 10
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Teresa H.
May 1, 2023
Great application and customer support.
Great application and customer support.
Response from Helium 10May 1, 2023
Hi Teresa! Thank you so much for taking the time to leave us your positive feedback! We appreciate you recognizing the hard work and dedication our Support team has to provide excellent support and service to Helium 10 users. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Teresa and have a great rest of your day! - Helium 10
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Huzaifa Y.
May 1, 2023
10/10 fast and very good comunication…
10/10 fast and very good comunication very happy with the service
Response from Helium 10May 1, 2023
Hi Huzaifa! Thank you so much for your positive feedback! It's always wonderful to hear that our Support team is providing excellent service to our valued Helium 10 users like yourself. As a Helium 10 Member, I wanted to make sure you were aware of our exclusive Facebook Group. This group is a fantastic resource for Amazon sellers who want to collaborate and learn from others in the industry. I think you'd enjoy being a part of the community! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Huzaifa and have a great rest of your day! - Helium 10
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Yagizcan K.
Apr 30, 2023
Service experience
I had a nice chat and personal service experience. Thanks to John.
Response from Helium 10May 1, 2023
Hi Yagizcan! Thank you so much for taking the time to leave us your positive feedback! We appreciate you recognizing the hard work and dedication our Support team has to provide excellent support and service to Helium 10 users. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Yagizcan and have a great rest of your day! - Helium 10
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rauad A.
Apr 30, 2023
john is very supportive
john is very supportive, thank you
Response from Helium 10May 1, 2023
Hi Rauad! Thank you so much for taking the time to leave us your positive feedback! We appreciate you recognizing the hard work and dedication our Support team has to provide excellent support and service to Helium 10 users. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Rauad and have a great rest of your day! - Helium 10
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