Helium 10 Reviews | Read Customer Reviews of helium10.com

Helium 10Reviews of helium10.com

3.3705 reviews
Internet & Software
500 Technology Drive, Suite 450, Irvine, California

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Helium 10

About Helium 10

Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.

Helium 10 (helium10.com) has 705 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: helium10.com
Website: helium10.com
Category: Internet & Software
Location: Irvine, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Helium 10 reviews

705 approved reviews, newest moderated first

Lori B.
Jun 19, 2023
Can't get a direct answer to my question
I thought the response was quick, however the questions are never directly answered. it is very frustrating thatI have to ask every question so many times and only get a canned answer rather than a direct answer. It was a basic yes or no question and I received everything but the answer.
Response from Helium 10Jun 21, 2023
Hi Lori! Thank you for taking the time to leave us your honest review, we greatly appreciate it! We're sorry for the inconvenience or trouble this issue may have caused, we'll definitely have your feedback relayed to our Support team. With that being said, if you had any open questions that you still needed answers to, feel free to email me at [email protected] directly and I'll be more than happy to further assist. Thank you again and have a great rest of your day Lori! - Helium 10
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Max E. F.
Jun 18, 2023
Excelente servicio recibido por…
Excelente servicio recibido por Michael, estamos complacidos.
Response from Helium 10Jun 21, 2023
Hola Max! Gracias por sus comentarios positivos sobre nuestro equipo de soporte. Estamos encantados de saber que hemos cumplido con sus expectativas y le hemos brindado un excelente servicio. Valoramos sus comentarios y siempre estamos buscando formas de mejorar. Si tiene alguna sugerencia o comentario, no dude en hacérnoslo saber. ¿Sabías que tenemos un grupo de Facebook exclusivo para miembros de Helium 10? ¡Este grupo es una comunidad de vendedores de Amazon con visión de futuro que colaboran en todo lo relacionado con las ventas en Amazon! Si no te has unido, ¡definitivamente te recomiendo que le eches un vistazo! → https://www.facebook.com/groups/Helium10Users/ ¡Gracias nuevamente Max y que tengas un gran resto de tu día! - Helio 10
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Lauren G.
Jun 17, 2023
She was quick to respond...
She was quick to respond and added helpful resources!
Response from Helium 10Jun 21, 2023
Hi there! Thank you for your positive feedback! Your satisfaction is our top priority, and we will continue to work hard to meet your expectations. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Please don't hesitate to reach out to us if you have any questions or concerns. We are always here to help! - Helium 10
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eziz Y.
Jun 16, 2023
Pauleen Lianto live chat
Pauleen Lianto from live chat support helped me a lot and was quick with response
Response from Helium 10Jun 21, 2023
Hi Eziz! Thank you for your positive feedback! Your satisfaction is our top priority, and we will continue to work hard to meet your expectations. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Please don't hesitate to reach out to us if you have any questions or concerns. We are always here to help! - Helium 10
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Venkatesh P.
Jun 16, 2023
I had a chat with support team Pauleen…
I had a chat with support team Pauleen Llanto and she was so much help ful and she solved all my quries . she is awesome
Response from Helium 10Jun 21, 2023
Hi Venkatesh! Thank you for your positive feedback about our Support team. We are thrilled to know that we have met your expectations and provided you with excellent service. We value your feedback and are always looking for ways to improve. If you have any suggestions or feedback, please don't hesitate to let us know. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Venkatesh and have a great rest of your day! - Helium 10
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Marcos R R.
Jun 14, 2023
Un soporte de Excelencia
La experiencia con el soporte fue excelente y todo se resolvió muy bien y he podido continuar usando la Herramienta sin problema. Todo fue amable y me siento muy contento por la atención recibida.
Response from Helium 10Jun 21, 2023
Hola Marcos, ¡Gracias por dejar tu evaluación honesta! Estamos encantados de saber que pudimos cumplir con sus expectativas y brindarle un servicio excepcional. Valoramos mucho sus comentarios y buscamos continuamente formas de mejorar. Si tiene alguna sugerencia o más comentarios, le agradeceríamos que los compartiera con nosotros. Sus conocimientos juegan un papel importante para ayudarnos a ofrecer experiencias aún mejores a nuestros clientes. Como miembro valioso de nuestra comunidad, queremos informarle sobre nuestro grupo de Facebook exclusivo para miembros de Helium 10. Este grupo es una comunidad vibrante de vendedores de Amazon con ideas afines que colaboran en varios temas relacionados con las ventas en Amazon. Te animamos a que lo compruebes si aún no lo has hecho. Unirse al grupo es rápido y fácil a través de este enlace: https://www.facebook.com/groups/Helium10Users/ ¡Gracias de nuevo y que tengas un gran resto de tu día, Marcos! - Helium 10
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Victor P.
Jun 14, 2023
Carlos was such a great support
Carlos was such a great support to get a refund and make an upgrade. Please keep and support good people, as Carlos, with in your team!
Response from Helium 10Jun 21, 2023
Hi Victor! Thank you for your positive feedback about our Support team. We are thrilled to know that we have met your expectations and provided you with excellent service. We value your feedback and are always looking for ways to improve. If you have any suggestions or feedback, please don't hesitate to let us know. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Victor and have a great rest of your day! - Helium 10
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info Z.
Jun 8, 2023
Great service! Angel Salderiega!
I accidentally paid for a 1-year plan. I told the customer support team about the situation, and Angel Salderiega solved the problem neatly with a very kind and clear guide. Thank you very much.
Response from Helium 10Jun 21, 2023
Hi there! Thank you for your positive feedback about our Support team. We are thrilled to know that we have met your expectations and provided you with excellent service. We value your feedback and are always looking for ways to improve. If you have any suggestions or feedback, please don't hesitate to let us know. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again and have a great rest of your day! - Helium 10
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