HelenoftroyReviews of helenoftroy.com

This company represents Braun Thermometers, and many others. Their name appears on the box containing the thermometer. Being faulty well within the guarantee period of two years, I have tried to contact H of T, without success. They have no available email address, their website 'Support' doesn't work, their telephone numbers don't connect to anybody. I note that all the reviews for this company are bad. Why do they have two-and-half stars?

This company is a complete disgrace I purchased a Honeywell Dehumidifier which became faulty within the 3 year guarentee period on September 3rd 2020 I first reported this issue to them I am still waiting for it to be resolved despite numerous phone calls and emails. deal with them at your own risk

I had a problem with a braun healthcare product. Their "customer service" is "managed" by Helen of Troy. Helen of Troy has a a contact us link with an email option, once you fill the form in, it can't be submitted! I tried Safari, macOS Chrome and Microsoft Edge. Not working. I then had to call their customer service (how 1980s is that!) just to be told that they don't have a service, no repairs, nothing, just told to take the batteries off. WHat exactly is the service they provide Braun?

Company does not follow up on Warranty promise. Bought a Honeywell fan from these people and recently the base of the product has snapped in half, as well as the fans motor completed stopping working. I have tried to reach out to them but am currently being ignored. Please sort this ASAP.

I bought a Hydroflask made by these people. The seal went under their guarantee and I requested a replacement. They kept asking for more photographs to be sent by a complex system. They claim they cannot accept emails. I have waited for FIVE months now with promises and excuses. Still no seal which must cost less than 50p to make. DO NOT BUY ANY OF THEIR PRODUCTS. A useless company.

This company markets OXO SOFTWORKS in the UK. Purchased some items back in December 2019 and still waiting for a lid replacement that is faulty. They keep going around is circles after saying they are going to send the part they now ask for photos again. Do not buy.

I received a heating pad from this company as a gift and could not wait to use it. I plugged it in and put it on high and it did not work. I then went to the manual to make sure I did not do something wrong and in the directions it states if the light flashes then unplug for a few seconds and re plug in and it will work. This apparently is a problem with this model and the company is so aware of it, the manual tells you how to correct the problem. This worked one time and then it happened every time I tried to use it. The problem was unplugging it and re plugging it in did not fix the problem. The heating pad just would not heat up at all in high mode. The manual said not to bring the item back to the store but to contact them directly and they would fix the issue. Since this was a gift I really wanted to fix the problem myself, so I contacted the customer service myself. After many emails back and forth, the customer service guy, Peter, said to mail the heating pad back at MY cost and they would replace the heating pad. I told Peter that the item never worked out of the box and why should I have to pay shipping for an item that never worked? Peter said the company does not pay for warranty items. I said this was not just a warranty fix, the product never worked from the beginning. The company said not to return it to the store but to contact them, which I did. But I will not pay to return a brand new item that never worked. He said he would make a note of my complaint and that was it. I told him I was going to tell everyone I could to never buy a KAZ, Helen of Troy, product again.