Helenoftroy is listed under Pharmacy & Medicine in El Paso, Texas.
Helenoftroy (helenoftroy.com) has 23 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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MR
Had an 8 year old oxo good grips measuring jug which was no longer usable as the markings had faded. Happened to notice on johnlewis.com that the product had a lifetime guarantee so contacted the company. HelenOfTroy represents them and responded within 24 hours offering me a full replacement. It arrived within a week. Super impressed.
Katharine L.
Spoke to several people regarding warranty on curling iron since 9/26/24, I phoned told rep street address incorrect day of she didn’t want to correct. Phoned back 3 days since they assured me product was being delivered. Guess what product sent back to them due to street address! Manager Lisa put in for redelivery to correct address 7-10 days! No expediting per Lisa the manager! What customer service huh when I did everything I should but they refused to correct Sycamore for address and spelled Sicamore duh!!! I might get warranty product sometime this year that was Paid extra for?
Dougs biggest F.
overheating issue with Revlon hairdryer not contact from Helen of Troy in over a week
Lina P.
I dont understand how it can be so many bad reviews... My experience was very good, very quick and easy problem resolving, i can.not be more greatful about all the process 🥰 Big thanks to Aleksandra who i was on the phone fir first time about my faulty hair dryer, all instructions she gave me was clear and easy, my continiuos apreciation goes also to Steve, who make sure my hairdryer will reach me and answered all my questions afterwards 🙂 Very happy,greatful,thanksful client 🙂 I hope you will get a bonus for Christmas for your amazing job and fab cominication Steve and Aleksandra 🥰 Good luck! Lina Pirage
Batman's A.
I think this company takes trusted known household names and reduces quality and costs for profit. Honeywell space heater is thoughtlessly engineered and potentially a firestarter. Coils inside get hotspots and glow. My first one started smelling like plastic and smoke started coming out of the back. The company sent me a replacement and asked me NOT to take it back to Target for a refund. The replacement immediately has an orange colored hotspot while functioning on low. I am afraid to switch it on to high. Avoid. This company uses trusted names, GUTS their quality, and whores out the products which are not well engineered. AVOID. I have a recently purchased PUR pitcher also, which they also BOUGHT from Proctor and Gamble, and the handle snapped off the side of the pitcher. Poorly thought out and engineered to break. AVOID.
Mirjam
They take no responsibility for there products, in this case a Braun oximeter that does not function. They send me back to the seller Etos, and they send me to Braun,and Braun send me to Helen of Troy ,and Helen of Troy sent me to Etos and so on. Nobody takes his responsibility. Customer care they call it. Its a shame. Dot't buy anything from them.
Nancy C.
Bought Revlon hair air drying brush. Fist off handle is HUGE and overheats to the point you can BARELY hold it! Item broke and I called and sent pictures and they refused to replace. WILL NEVER BUY FROM THEM AGAIN!!! Rep on phone was rude and kept interrupting me. Products are JUNK and they refuse to stand by them! DO NOT BUY!
Claire
My hair styling brush broke last weekend and I reported the faulty product to Helen of Troy. The response was very quick and I received a brand new replacement within 4 days! Brilliant service!
