HelenoftroyReviews of helenoftroy.com

Spoke to several people regarding warranty on curling iron since 9/26/24, I phoned told rep street address incorrect day of she didn’t want to correct. Phoned back 3 days since they assured me product was being delivered. Guess what product sent back to them due to street address! Manager Lisa put in for redelivery to correct address 7-10 days! No expediting per Lisa the manager! What customer service huh when I did everything I should but they refused to correct Sycamore for address and spelled Sicamore duh!!! I might get warranty product sometime this year that was Paid extra for?

overheating issue with Revlon hairdryer not contact from Helen of Troy in over a week

I think this company takes trusted known household names and reduces quality and costs for profit. Honeywell space heater is thoughtlessly engineered and potentially a firestarter. Coils inside get hotspots and glow. My first one started smelling like plastic and smoke started coming out of the back. The company sent me a replacement and asked me NOT to take it back to Target for a refund. The replacement immediately has an orange colored hotspot while functioning on low. I am afraid to switch it on to high. Avoid. This company uses trusted names, GUTS their quality, and whores out the products which are not well engineered. AVOID. I have a recently purchased PUR pitcher also, which they also BOUGHT from Proctor and Gamble, and the handle snapped off the side of the pitcher. Poorly thought out and engineered to break. AVOID.

They take no responsibility for there products, in this case a Braun oximeter that does not function. They send me back to the seller Etos, and they send me to Braun,and Braun send me to Helen of Troy ,and Helen of Troy sent me to Etos and so on. Nobody takes his responsibility. Customer care they call it. Its a shame. Dot't buy anything from them.

Bought Revlon hair air drying brush. Fist off handle is HUGE and overheats to the point you can BARELY hold it! Item broke and I called and sent pictures and they refused to replace. WILL NEVER BUY FROM THEM AGAIN!!! Rep on phone was rude and kept interrupting me. Products are JUNK and they refuse to stand by them! DO NOT BUY!

Avoid this company. Purchased a hairdryer from them under the Vidal Sassoon range. The hairdryer exploded in my hand while using it. Customer service was abysmal, kept fobbing me off and not claiming responsibility. Never purchasing from them ever again. Avoid like the plague.

They sent a message that they would assist with a broken machine. Then, never heard again, after sending several emails. This is very poor customer service.

Liars and completely useless customer service! I bought a Hydraflask which had a faulty lid so I claimed a new lid on warranty. BIG mistake! This started a process that has been going on for months now. After many updates back and forth in their useless customer service system (why don't use e-mail?) they decided that I was entitled a new lid on warranty. After a few weeks a lid was delivered on my door with DHL but also a invoice for tax and customs clearance. Back to the useless customer service system and after many, many updates, pictures and hassle they told be the invoice had been taken care of. I was so stupid to believe what they said and went on with my life. After a few weeks I get new invoice from a credit debt company (Lowell) that DHL had sold the invoice to because it had not been paid or taken care of by Helenoftroy. The case is now closed in the customer service system and my lid cost me 50Euros, double the price of the flask that bought.