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Helen of Troy Group of companies (Kaz, etc)
Update Feb 2024: From my most recent experience with the company, it seems that there has been an improvement in the Customer Service department. In January 2024, the reps were quite empathetic and receptive when the humidifier began leaking. It was a different model this time. Will the problem of leaking Honeywell humidifiers be resolved? I certainly hope so as they have many good features! Until then, the company will need to continue to serve the customers with replacements as they did with mine. Thank you. Initial review: Fri, Feb 18, 2022, when I called Helen of Troy, no one answered the telephone during 1 full hour when supposedly there was a meeting. Yet this information was only added at the end of a lengthy voice message recording. I called back and for at least 35 min I was put on hold, wasting more of my time while a receptionist looked for someone to take my call and address the problem of my leaking Honeywell humidifier. She could not even find one individual to take the call! Yesterday I received a 'form type' email from a Bethany (Consumers Relations) asking me for my shipping address, among other contact details. I responded promptly to her email and yet she did not reply. It would appear that she did not even read the details in my initial correspondence. I have one of your Honeywell humidifiers which is leaking for no apparent reason. I have purchased the same brand for years and know how to use it. In the past, there was a local service / delivery depot in Canada which provided assistance. All of this has changed. Now, there is no one to take my call, no one with whom to speak with directly!