HelenoftroyReviews of helenoftroy.com

Avoid this company. Purchased a hairdryer from them under the Vidal Sassoon range. The hairdryer exploded in my hand while using it. Customer service was abysmal, kept fobbing me off and not claiming responsibility. Never purchasing from them ever again. Avoid like the plague.

They sent a message that they would assist with a broken machine. Then, never heard again, after sending several emails. This is very poor customer service.

I am puzzled by so many negative reviews. I contacted customer services about an issue with my styling brush. The response was quick and helpful and furthermore I received a brand new product within 4 days as my product was still under guarantee. Helen of Troy have restored my faith in customer service and I would not hesitate to recommend them based on my experience.

Update Feb 2024: From my most recent experience with the company, it seems that there has been an improvement in the Customer Service department. In January 2024, the reps were quite empathetic and receptive when the humidifier began leaking. It was a different model this time. Will the problem of leaking Honeywell humidifiers be resolved? I certainly hope so as they have many good features! Until then, the company will need to continue to serve the customers with replacements as they did with mine. Thank you. Initial review: Fri, Feb 18, 2022, when I called Helen of Troy, no one answered the telephone during 1 full hour when supposedly there was a meeting. Yet this information was only added at the end of a lengthy voice message recording. I called back and for at least 35 min I was put on hold, wasting more of my time while a receptionist looked for someone to take my call and address the problem of my leaking Honeywell humidifier. She could not even find one individual to take the call! Yesterday I received a 'form type' email from a Bethany (Consumers Relations) asking me for my shipping address, among other contact details. I responded promptly to her email and yet she did not reply. It would appear that she did not even read the details in my initial correspondence.  I have one of your Honeywell humidifiers which is leaking for no apparent reason. I have purchased the same brand for years and know how to use it. In the past, there was a local service / delivery depot in Canada which provided assistance. All of this has changed. Now, there is no one to take my call, no one with whom to speak with directly!

Liars and completely useless customer service! I bought a Hydraflask which had a faulty lid so I claimed a new lid on warranty. BIG mistake! This started a process that has been going on for months now. After many updates back and forth in their useless customer service system (why don't use e-mail?) they decided that I was entitled a new lid on warranty. After a few weeks a lid was delivered on my door with DHL but also a invoice for tax and customs clearance. Back to the useless customer service system and after many, many updates, pictures and hassle they told be the invoice had been taken care of. I was so stupid to believe what they said and went on with my life. After a few weeks I get new invoice from a credit debt company (Lowell) that DHL had sold the invoice to because it had not been paid or taken care of by Helenoftroy. The case is now closed in the customer service system and my lid cost me 50Euros, double the price of the flask that bought.

Directed to them contacting Braun about faulty ear thermometer during a GLOBAL PANDEMIC and there is no way of contacting them for free. In incredibly glitch email form on their website but submit button is not hyperlinked.... Just a dead button. So they make you spend all the time to fill out a form for nothing... Leaving the only way to contact them a phone number which costs up to 65p per minute... This is a money black hole, draining our economy. Criminal.

AWFUL. My experience echoes that of other posts. Here is a response I received after waiting more than four weeks for a replacement for a defective lid for a hydroflask. Thank you for contacting Helen of Troy. Your case has been escalated multiple times now, and every time it is taken out from the escalation queue because of your replies. We understand this is annoying, however we must ask you to please wait while this ticket is in the escalation queue or it will not be taken up by a specialist. As soon as we have an update available for you we will let you know. Best regards, Martin Helen of Troy - Europe

They are crooks. Offered a discount but took full payment. Keep promising to refund but haven’t done so 6 weeks later. There is no after sales customer service. Please do not buy from them.