Steven D.
Cracked stovetop on my x100 and they refused to help at all
Avoid at all costs. I ordered an $1100 X100 diesel stove kit. First it was returned to sender and had to get reshipped, when it arrived the box was messed up. I opened the box to see my stove was cracked. They refused to do anything and I had to source a local contractor to fix it best he could for $600. Avoid this scam of a company!
Response from HeatsoFeb 13, 2021
Hi Steven. Although the initial purchase and receipt of the goods happened one year before you contacted us and we could not verify any of the details, we have agreed to replace the item as a sign of a good will. We hope you enjoy your new item! :-)