Keri K.
Mediocre experience
Recently purchased a portable air conditioner. It was advertised to be adequate to cool an RV! Put everything together, and the air conditioner failed to perform. I routed everything correctly, wired it, and it couldn't cool my hand a few inches away. Heatso took days to reply to me via customer support. Never answered the phone. They told me to reach out to the vendor rather than help me resolve the issue. Most concerning was documentation they sent to me with. The spec sheet had 'test' conditions (25C internal / 32C external temp), which the Heatso support represented as 'limits'. Highly concerning with the false information they are sharing and lack of responsiveness to customer concerns. They sent the item back to the original manufacturer. The manufacturer checked the cooling out of the vents directly; it was not faulty according to the test. However, they did not comment on the results of my several functional experiments: the A/C couldn't maintain temp unless it was less than 20C outside, even in a fully insulated RV. Edit: Heatso issued me a full refund. Upped from 1 star to 3. Will probably not do business with Heatso again, certainly not any products with less than 10 reviews.