HeatsoReviews of heatso.com

I ordered the Webasto Airtronic D2L and I am very happy with my experience with Heatso! I can also understand why i read a couple of bad reviews. This is the world we live in today, as soon as something is wrong we have to tell everybody that its someone elses fault. But when everything works out its just "as it should be" and no one takes their time to wright a good review. In a lot of cases when ordering from internet today its the customer not reading thoroughly about their order. This is a problem in this modern world. The customer service was excellent and as I wrote an email to them asking about the products I wanted I got a lot of help with what i needed and not needed, things that would have been a mess getting to work properly if i just ordered what i thought would fit/work together. The prices are definitely the best out there and they seem to sell only good quality brand products. I got all of my products in a couple of days to my door in Sweden. I am going to order more Don't trust all the bad reviews on internet, not all the good ones either. Instead of having a lot of stuff you cannot use and wright a bad review in anger, take your time do research instead and maybe ask the company you are ordering from what would fit your needs, after all they should be experts about the products they sell. Then maybe you have a minute to go in and rate it good/bad as well. Also, I understand that some have trouble with some orders, people do mistakes, it's the human factor and its in all leads, customer, salesman, packaging, shipping, etc. etc.

I hope to make up for a negative as my experience was very positive. Heatso had the perfect replacement pump in stock at the perfect price, and the shipping was immediate. Communication was on par and received the item from UK to Seattle in very short order. Will definitely sope here again.

If give negative stars if I could. First the order took forever to get here with no update email even saying it was shipped to begin with. Once it got here and was installed the exhaust muffler I got leaked exhaust...it's been weeks and I haven't had one answer or fix for it, they won't respond to email, I got a sorry email once - that never addressed the issue, got my issue wrong ( showing they never read my complaint to begin with). Let's see if I can get a refund ...probably not. If you can buy it from another company do so, if you can only buy it here make new plans - worst service ever. I'd never recommend an enemy even use them. Edit. After writing this review and a few others I actually heard from Heatso and they let me know that they sent a new one out a week before, I then promptly got notification that it was shipping to me now and was at the statues of "ready for pickup" at the shipper...so it wasn't sent out a week before but was getting sent out that very day. I did however get a new one within 24hrs from the UK to the US, so that was nice. New one works, last one was faulty - glad I didn't die from it and we saw the exhaust coming out.

Ordered the RV / Van kit, it came fast but incomplete I immediately went through the kit and told them that I was missing the cover to my Kalori blower, they said it's in the box, I reaffirmed that it's missing and a week later I emailed back asking what they will do to complete their product a few days later they say we will send another, don't lose this one. It's been 2 weeks and I still don't have a complete kit. I have looked into the wiring harness they provide in the kit and nothing is matching up, I emailed about this and after 2 weeks of me emailing daily they sent me PDFs of the manuals, but this has nothing to do with their provided harness. There is no parts list or 1 sentence of instructions, how would you know if you received what you are supposed to? I am going to try and return this kit and buy through a reputable company.

Avoid at all costs! Sent the wrong product (after I paid for a much more expensive version). Refused to take any responsibility or issue a refund for the difference. Now I'm out of pocket and stuck with something I didn't want and paid too much for! Disgraceful business model.

I was looking for a very old auxillary heater for a Ford Galaxy, unavailable from Ford or anywhere else and this company managed to supply a brand new one with a couple of weeks and half the price quoted by Ford if they had one! Good communication and excellent service! Would recommend to anyone

Hello and to whom it may concern, We are a Van upfitter based in Portland, OR. I've worked with this company for the past 2 years as one of our primary suppliers. They are always quick to ship and we generally have our products in hand before we have the tracking numbers (due to the time difference as the company operates out of the UK). Items always arrive on-time and in good condition. On occasion we have had shipments arrive missing an item or two but the staff has always expressed the parts out with the same fast 1-2 day shipping. In reference to several of the "poor" reviews I see here - Heatso is a Supplier/Reseller NOT a manufactures representative or service/support center. Specifically, on the recent Eberspacher D2 Issues - the new D2 with internal altitude compensation is only compatible with "Pro" controllers. This was not immediately known (even to installers) and while Espar builds great products, their service bulletins and documentation (current wiring diagrams, etc.) are often lacking. In these cases, I've found Heatso has done their best to resolve any issues. In summary, Heatso provides the leading industry products at competitive pricing with incredible delivery (usually 2 days from the UK to the US). When needed, their customer service has always done everything they can to resolve issues within the scope of their operation. I highly recommend them.

I highly recommend not using this company. Their customer service is very poor. I read good reviews, so decided to buy my Espar D2 from them. Initially I was impressed with the quick shipping, but than realized they had not sent my high altitude kit (which they had charged me for). I emailed them and no problem they sent it out and I had it a week later. I installed the heater myself but had a professional garage do the wiring because I didn’t feel confident with that part. The heater would not stay on for more than 6 minutes. I took my van to an RV shop and they could not figure it out.they did comment that my installation was very good and they did not see any issue with the installation. I emailed heatso and the slowly responded with single suggestions that were pretty obvious like is there fuel, is the pump at proper angle etc... the responses were getting slower to come with no resolution. I sent them an email stating my disappointment and they finally responded saying they would send me a new controller (I had the 801 and they sent me an easy start) saying the new one had better diagnostic ability. I had that professionally installed and the furnace worked before I left the shop. As soon as I got home it would not work anymore. The thermostat just reads err, and does not state a specific error code. I’ve reached out to heatso twice now and have had absolutely no response. It’s going on 5 months now and I still do not have a working heater. I’m ready to take the $1,000 plus dollars as a loss and they a different company.