Heartbeat ChatReviews of heartbeat.chat

Heartbeat is rich with features and consistently expanding, which initially made me excited about building my community using their platform. However, their customer support has been disappointing. Within the 14-day trial period, they proactively reached out to ask how things were going, and I responded in detail, expressing my concerns. They promised to get back to me within three hours, but it has now been approximately four days without any follow-up. This lack of responsiveness, especially during the trial period when support should be at its best, raises significant concerns about how reliable their service would be once I'm a paying customer. Strong customer support is critical for anyone looking to establish and sustain an active community, and unfortunately, my experience so far doesn't inspire confidence.

I've been waiting for a response on my ticket for 21 days. 21 days!? This company sends weekly emails about new features and why their platform is becoming better and better. Why dont hire some more customer service representatives. This is straight up bad business ethics to treat existing customers that way.

Great platform, terrible customer service. You have to wait at least 5 days to get answers on issues which are revenue critical (ie customers not being able to login or signup so we lose money).

Heartbeat has really evolved into an amazing platform. The team behind it are very responsive and there are regular live workshops and ways to support Heartbeat community owners. The platform is really user-friendly and I think the app is more intuitive than most other community platforms. I wanted a platform where my courses, community and live events were all in one place. Heartbeat is perfect for that. Highly recommended.

Can you believe that when you don't continue with their paid plans, you cannot get access to the dashboard where you can remove/delete your account's connection to your Stripe payment account? Something so important, and you cannot get to it. No reply when you contact them too. Don't recommend. In fact, be very wary and careful with such products/providers.

I am surprised to read about others' experience with customer service because I have had an AMAZING experience with them. They ALWAYS reply to me and offer friendly solutions. I have referred colleagues to join this platform and leave other LMS "all-in-ones" as well. The platform is SO smooth and user-friendly. They've really thought things through to make the platform extremely capable while keeping it extremely easy. I LOVE it and am excited to have finally found something that solves all of my needs and wants! Thank you Heartbeat!

An ok app which needs a lot of refinement (which is fine because it is relatively new) BUT, the world's worst customer support. SOME emails get a reply, but often asking for screenshots to confirm clearly explained issues...then there will be no reply to the follow up message EVER! Many have complained about this, the team promised better support after bringing in a new customer service person, but nothing changed. Good management means anticipating service needs and even getting more support than anticipated. How would it be if you use this for your large community and then something goes wrong and yet there is no support to assist and your members leave in droves?

My original review for them was not good but they got back to me yesterday several times and so all is good now. I will revise my rating up now. They signed a lot of people on recently via APPSUMO so they are WAY behind. if you sign up with them you may experience a significant time delay on response. The software is very good though, lots of features and the owners enthusiastic. Give it a try but you will have to be VERY patient with support (one star off for this)