Heartbeat ChatReviews of heartbeat.chat

Heartbeat is a Scam! Purchased HeartBeat life plan Tier 2 membership access via AppSumo in 2022, they deleted my access to the dashboard and have not replied my email inquiries. They broke their promises. Please refund if you do not keep your business promises.

I think im being scammed, im been contacting this company for a week for a custom domain i can't setup and is impossible to contact.

If you value your time or run a professional business—avoid Heartbeat. I spent over two weeks setting up a private community space for licensed professionals, paid for the platform, and still found out critical features either don’t work as promised or are intentionally buried behind misleading design. You cannot customize login behavior in any meaningful way. My members are forced to get a new login link every time they want to access the community—even on the paid plan. That alone is a non-starter for any serious business. But it gets worse. Channels say they’re private, but unless you spend hours digging into hidden menus and triple-checking access groups and onboarding settings, you won’t even know if they’re secure. There’s no clear indication of what non-admin members can actually see. And even once you’ve “locked” them, the entire structure still looks like it’s public-facing, creating confusion for both you and your members. Their UI is a mess—poorly labeled, error-prone (you can’t even use an ampersand without the platform breaking), and nowhere near intuitive. What should’ve been a simple setup turned into days of backtracking and tech support-level guesswork. Add to that misleading login UX, rigid templates, and zero onboarding support—and it becomes obvious this platform was not designed for real-world professionals. It was designed to look like a community tool, but not function like one at scale. In writing what LOOKED LIKE a third party review, I was into 5 pages plus screenshots of my review when I realized they don't want a review. That's why you see a lack of reporting about this time and money waste. DON'T BUY THIS APP. If you’re a coach or creator who loves wasting your time and enjoys friction and confusion, maybe this will be fine. But if you are running an actual organization that needs clean onboarding, reliable access control, and member trust—this is not the platform. At this point, I don't know if this is an actual platform or an email collection account. I wasted time. I wasted money.

Can you believe that when you don't continue with their paid plans, you cannot get access to the dashboard where you can remove/delete your account's connection to your Stripe payment account? Something so important, and you cannot get to it. No reply when you contact them too. Don't recommend. In fact, be very wary and careful with such products/providers.