Heartbeat ChatReviews of heartbeat.chat

Worthless support. I signed up for a course and then my access was later pulled. After the administrator gave me access again. Heartbeat support would not allow re-entry and kept telling me I had to keep going back to the administrator. I asked why they did not speak to the administrator directly instead of going back and forth with me, I was told they don't speak to the administrator. So to me, that leaves the person needing support, unable to be helped and screwed over. I paid for the course, but can't get access to what I paid for. Thanks Mafalda for clearing things up. Worthless.

Great platform, terrible customer service. You have to wait at least 5 days to get answers on issues which are revenue critical (ie customers not being able to login or signup so we lose money).

An ok app which needs a lot of refinement (which is fine because it is relatively new) BUT, the world's worst customer support. SOME emails get a reply, but often asking for screenshots to confirm clearly explained issues...then there will be no reply to the follow up message EVER! Many have complained about this, the team promised better support after bringing in a new customer service person, but nothing changed. Good management means anticipating service needs and even getting more support than anticipated. How would it be if you use this for your large community and then something goes wrong and yet there is no support to assist and your members leave in droves?