Heartbeat ChatReviews of heartbeat.chat

I love this community app — the experience is smooth and the customer service is incredibly responsive and helpful.

As a business coach, entrepreneur, and community builder, I’ve explored several community platforms over the years, including Circle and Mighty Networks. After using Heartbeat, I can honestly say I have been impressed with the platform’s simplicity, functionality, and value. What stood out to me most was how easy it is to set up and manage a community without feeling overwhelmed by complicated features, especially now with their AI called Pulse, helping you build your community. The user experience is clean, intuitive, and designed to help creators focus on building relationships instead of fighting with technology. I also appreciate that Heartbeat includes features that many competing platforms charge significantly more for. The ability to host courses, create community engagement, facilitate networking, and encourage member participation all in one place makes it a strong option for coaches, consultants, educators, and entrepreneurs. The platform continues to evolve, and the team appears committed to improving the user experience and listening to customer feedback. If you’re looking for a community platform that balances affordability, functionality, and ease of use, Heartbeat is definitely worth considering. I look forward to continuing to build and grow communities on the platform. — Leonard J. “Coach LJ” Chaplin Business Coach, Entrepreneur, and Community Builder

I think im being scammed, im been contacting this company for a week for a custom domain i can't setup and is impossible to contact.

This is an almost perfect platform. I've used Heartbeat for the last 2-3 years to host a community. The "course" element is excellent, much better than similar tools like Teachable or Thrivecart's course add-on. It's easy to publish courses, get homework/assignments from students, etc. If you just need a place to host courses and review student work, Heartbeat is excellent. The BIG downside to Heartbeat is the forum/community UI/UX ... no subjects/titles on posts, one LONG scroll to find new posts, and no sorting by date. It's basically set up like a chatroom with one single thread (or appears that way to the user), not a true bulletin board or discussion area like Circle or phpBB, with different posts you can pull up in different tabs by clicking on the post subject. If they could fix this, it would be perfect. The team behind Heartbeat is great. They have a monthly update presentation that's open to users and the development of the platform has been continuous from what I've seen. There's a good community of people using the platform, so you'll likely be able to get any questions you have answered via their forum if you can work with its limitations (see above). Overall, I think it's excellent for people selling courses. If you have a heavy community and want a lot of interaction via forum, I would look at other options before committing.

Worthless support. I signed up for a course and then my access was later pulled. After the administrator gave me access again. Heartbeat support would not allow re-entry and kept telling me I had to keep going back to the administrator. I asked why they did not speak to the administrator directly instead of going back and forth with me, I was told they don't speak to the administrator. So to me, that leaves the person needing support, unable to be helped and screwed over. I paid for the course, but can't get access to what I paid for. Thanks Mafalda for clearing things up. Worthless.

If you value your time or run a professional business—avoid Heartbeat. I spent over two weeks setting up a private community space for licensed professionals, paid for the platform, and still found out critical features either don’t work as promised or are intentionally buried behind misleading design. You cannot customize login behavior in any meaningful way. My members are forced to get a new login link every time they want to access the community—even on the paid plan. That alone is a non-starter for any serious business. But it gets worse. Channels say they’re private, but unless you spend hours digging into hidden menus and triple-checking access groups and onboarding settings, you won’t even know if they’re secure. There’s no clear indication of what non-admin members can actually see. And even once you’ve “locked” them, the entire structure still looks like it’s public-facing, creating confusion for both you and your members. Their UI is a mess—poorly labeled, error-prone (you can’t even use an ampersand without the platform breaking), and nowhere near intuitive. What should’ve been a simple setup turned into days of backtracking and tech support-level guesswork. Add to that misleading login UX, rigid templates, and zero onboarding support—and it becomes obvious this platform was not designed for real-world professionals. It was designed to look like a community tool, but not function like one at scale. In writing what LOOKED LIKE a third party review, I was into 5 pages plus screenshots of my review when I realized they don't want a review. That's why you see a lack of reporting about this time and money waste. DON'T BUY THIS APP. If you’re a coach or creator who loves wasting your time and enjoys friction and confusion, maybe this will be fine. But if you are running an actual organization that needs clean onboarding, reliable access control, and member trust—this is not the platform. At this point, I don't know if this is an actual platform or an email collection account. I wasted time. I wasted money.

I completed my paid training course but did not receive my certificate, neither did anyone respond to me when I reach out to Heartbeat. I still want my certificate.

I think it’s an outstanding platform—an all-in-one solution to run your community, online courses, and sell digital products. I’ve been using it for three years now, and they’ve consistently rolled out new features and improvements. For example, they recently launched a new payment system that lets you create custom offers, multiple subscription tiers, time and quantity limits to build FOMO, and even fully built landing pages. One feature I really appreciate is the automation system—for welcoming new members and handling cancellations. It allows you to win back customers with targeted offers or downgrade options. There are tons of features I’m not even mentioning, but these are the ones that stood out the most to me. That said, there’s one missing piece I hope they add soon (it’s on the roadmap): the ability to leave comments directly on lessons within a course. Finally, I’m honestly surprised when people mention poor support. Not only do they have an active user community, but they also run regular support and training sessions, and their team replies super quickly when you reach out. Just this week, I went through a really complex payment migration, and they handled everything—including extra work on my end they absolutely didn’t have to do. I actually have a second community project in the works, and after looking at the market, there’s a good chance I’ll build that on Heartbeat too. All in all, amazing software and an even better team.