Heartbeat ChatThe all-in-one platform for community businesses. Host conversations, courses, events, content, and more on your own domain.
Heartbeat Chat (heartbeat.chat) has 33 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Chris
I completed my paid training course but did not receive my certificate, neither did anyone respond to me when I reach out to Heartbeat. I still want my certificate.
Hagai L.
Heartbeat is rich with features and consistently expanding, which initially made me excited about building my community using their platform. However, their customer support has been disappointing. Within the 14-day trial period, they proactively reached out to ask how things were going, and I responded in detail, expressing my concerns. They promised to get back to me within three hours, but it has now been approximately four days without any follow-up. This lack of responsiveness, especially during the trial period when support should be at its best, raises significant concerns about how reliable their service would be once I'm a paying customer. Strong customer support is critical for anyone looking to establish and sustain an active community, and unfortunately, my experience so far doesn't inspire confidence.
Response from Heartbeat ChatMar 28, 2025
Hi Hagai - Thank you for your honest review. Candidly, we're growing incredibly fast & just released a massive product update, and that's put us more behind on support than we're comfortable with. Since you've posted, we've migrated to a new support infrastructure and welcomed a new support agent to our team. We also plan to 3X our support team this year. We agree that strong customer support is critical in an all-in-one platform for your business. And we are committed to being more proactive in maintaining a level of quality and timeliness in support as we continue growing. ❤️
Lucas N.
I've been waiting for a response on my ticket for 21 days. 21 days!? This company sends weekly emails about new features and why their platform is becoming better and better. Why dont hire some more customer service representatives. This is straight up bad business ethics to treat existing customers that way.
Response from Heartbeat ChatMar 28, 2025
Hi Lucas - Thank you for your review. We agree that waiting 21 days for a response is not an acceptable wait time. And we're committed to fixing that. Since you've posted, our support team moved to a new support infrastructure that should drastically improve work output; and we welcomed a new support agent to our team. We also plan to 3X our support team this year to be more proactive about our higher than anticipated growth. We're committed to faster response times and better support for our current and future customers. And we appreciate you holding us to that standard ❤️
