hear.comReviews of hear.com

4.62,023 reviews
Vision & Hearing
396 Alhambra Circle #S1200, Miami, Florida

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hear.com

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About hear.com

Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.Visit www.hear.com for more information.

hear.com (hear.com) has 2,023 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: hear.com
Category: Vision & Hearing
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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hear.com reviews

Showing 1,664 reviews with 5 stars · Clear filters

Floyd J.
Dec 16, 2021
Today's Hear.com is what you've been missing.
I've had hearing problems for a long time. And with tinnitus, I always felt that I will just have to live with it. The Risk free trial and advance technology has change the way I think. Best thing I've done was give them a chance. And it was taken care of in the safety of my own home. Thanks Hear.com for helping me hear what I've been missing. Love my hearing aids. Sincerely Floyd Jackson
Response from hear.comDec 17, 2021
Hi Floyd! Thank you so much for taking the time to leave us an online review. We are so happy to learn that you enjoyed our Teleaudiology program so you can be fit with hearing aids from the comfort and safety of your home. Also, we are thrilled to know that you love your new Horizon hearing aids. It is our mission to help our customers hear well to live well and we are dedicated to being with you on your hearing aid journey. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Ernest H.
Dec 9, 2021
Hearing MUCH Better
This is my third set of hearing aids, and they are the best. The first set improved my hearing but required a lot of maintenance. The second set were over the counter and required even more maintenance. The hear aids are much better. I hear more sounds and higher frequencies. I hear sounds I forgot existed. Maintenance is easy, and the rechargeable batteries are a welcome improvement. I must say there are some sounds I'd rather not hear, but I can hear much better. I am enjoying this set.
Response from hear.comDec 9, 2021
Hi Ernest! Thank you so much for taking the time to leave us an online review. We are ecstatic to hear that you love your new hearing aids. To learn that out of all the pairs you have owned, our Horizon hearing aids have improved your hearing the most makes us very happy. It is success stories like yours that keep us loving what we do, helping people hear well to live well. Please do not hesitate to reach out to us if you need anything. Happy hearing! -The Customer Success Team
Thomas K.
Nov 26, 2021
No problem at all with this company
No problem at all with this company. The hearing aids are working well as they are very high quality and very tunable. Through an app (blue tooth technology) the wearer can fine tune and customize the sound produced by the hearing aids.
Response from hear.comNov 29, 2021
Hi Thomas! Thank you so much for taking the time to leave us an online review. I am so thrilled to know that you are happy with our high-quality hearing aids and are taking advantage of the features through the app. We appreciate the positive feedback. Please do not hesitate to reach out to us should you need anything. Happy hearing! -Sami, Customer Success Specialist
Phyllis S.
Nov 16, 2021
I'm so thrilled to have found hear.com…
I'm so thrilled to have found hear.com and am really enamored with these hearing aids. My search started when my doctor said to me after my physical which included a hearing test - that I was not getting dementia. "If you can't hear - you can't remember." My hearing aids have their own little charger, so no batteries. The Bluetooth makes life so easy now. In a restaurant, I can adjust and still clearly hear my friend. In the car, with a quick adjustment of a tap on my IPhone - I'm able to hear clearly behind me. Watching tv, I no longer have to crank the sound up and have my husband complain. And others have told me I don't talk as loud now. That was a big WOW. I had no idea. To have Dr. Lanter, Audiologist answer right away, and Victoria my consultant be so kind in directing me is worth so much to me. And the best part is I no longer have to say, "huh, I'm sorry but what did you say?" ..., with everyone. THANK YOU, THANK YOU, Phyllis Straus (with 7 children; and a G'ma of 20, Great G'ma of 1 - in Kentucky).
Response from hear.comNov 16, 2021
Phyllis, we want to sincerely thank you for taking the time to leave us this online review. You are so welcome! We absolutely love success stories such as yours. It makes us happy to learn that you are loving your new hearing aids and that you enjoyed our services. People never think how much hearing aids can change their life until they actually try them. We love that you are taking advantage of all the hearing aid features and that they have improved your hearing when in conversations or listening to the TV. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Specialist
Carol L.
Nov 15, 2021
I absolutely love my new hearing aids I…
I absolutely love my new hearing aids I have nobackground noises at all.I would recommend them to anyone who has hearing problems.
Response from hear.comNov 16, 2021
Hi Carol! Thank you very much for taking the time to leave us an online review. We are so happy to learn how much you love your new hearing aids and that you are not experiencing any background noise. We appreciate your recommendation. Please do not hesitate on reaching out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist
Consumer
Nov 8, 2021
Exemplary
My entire experience from the first call to the completion of my trial period was exemplary. I have tried other aids snd services and never had the comfort and control I have had with Ashley at Elite where I was referred by Michelle at Hear.com.
Response from hear.comNov 10, 2021
Hello! Thank you so much for taking the time to leave us an online review. We are thrilled to know that you have had comfort and control over your hearing aid journey with us and your provider at Elite. Please reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist
David B.
Oct 31, 2021
How do you write a review, just tell the truth
How do you write a review? Just tell the truth. My first set of hearing aids just weren't cutting it. Conversations were getting difficult to understand and they seemed to go "dull" at times. Hear.com's program fit perfectly into our needs and I must say I am very pleased with the quality of your hearing aids. Excellent service. Excellent product. I can follow Conversations must easier now. The grandkids always check to make sure I have them in. My wife is pleased with them too.
Response from hear.comNov 1, 2021
Hi David! Thank you so much for leaving us an online review. We are absolutely thrilled to hear that you are pleased with the excellent quality of our product as well as our services. Knowing that you can hear conversations easier and that your wife is pleased with them too is a success story that keeps us going. We believe to hear well it to live well. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
Trudy M.
Oct 29, 2021
Love my new hearing aids from Hear.com
Recently I bought new heating aids from Hear.com. They are digital which I wanted after a bad experience with the batteries in that kind. Both batteries died within 10 mins of each other while I was driving and depending on my phone for directions. These aids are charged overnight, I hear very clearly. I love them.
Response from hear.comOct 29, 2021
Hi Trudy! Thank you so much for taking the time to leave us an online review. We are thrilled to know that you are enjoying your new hearing aids and loving that they charge overnight. I am happy to learn that they have improved your hearing and have given you clarification. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist

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