hear.comReviews of hear.com

Response from hear.comSep 25, 2023

Donald, thank you for taking the time to voice your concerns and we apologize for your negative experience. However, we did inform you that there was no benefit from your insurance due to being out-of-network. If you have any additional questions or concerns, please feel free to reach out to us directly. Happy hearing! -Sami, Customer Success Team

Response from hear.comSep 19, 2023

Deborah, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with your new hearing aids and our services. Our team let you know that the molds would take no less than 2 weeks to make and be delivered but we did encourage you to continue wearing your devices in the meantime. Additionally, it took about 6 days from the date the earmolds were ordered to the date they were paid for and placed. Also, we do offer returns and exchanges. However, this needs to be initiated within the 45-day trial period. Per the Purchase Agreement that you signed on 6/13/23, it states, “I am aware that I have a 45-day trial period on the first pair of hearing aids with no obligation. It expires on 7/28/2023. I acknowledge that any returns or exchanges need to be made within the 45-day trial period.”. At any point within the trial period, you could have requested an exchange or refund by following the guidelines within the signed Purchase Agreement. If an exchange or return were to take place, you were to call/ inform us and return them to the Provider’s office. You were fit with your earmolds on 07/11/23 at your provider’s office and this was the last time you were seen by them. After being fit with the earmolds, you still had 17 days left of your trial period but we did not hear from you until 7/30/23 when your 45-day trial period was already over. If you are unhappy with your new hearing aids, we would encourage you to schedule another appointment with your provider so they can make additional adjustments. You are also given a 3-year warranty, so if the devices are defective, they can be sent to the manufacturer for repair. All the best, -Sami, Customer Success Team

Response from hear.comSep 19, 2023

Gerry, thank you for taking the time to voice your concerns. We are sorry to hear that you are experiencing difficulty with your right hearing aid. Have you tried to clean out your domes and replace your wax guards? Any bit of earwax in your device can cause them to not produce sound properly. Please know that our email address is valid. However, we are experiencing higher than normal volume and we are working on getting through our emails as quickly as possible. I do see that someone from our team did respond to your email on 9/18. Also, your provider in Wellington is there to assist you. Have you contacted them about this hearing aid issue? Should you need anything else, please do not hesitate to reach out to us. All the best! -Sami, Customer Success Team

Response from hear.comSep 6, 2023

Nelda, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience. However, per our records, you have only purchased one set of hearing aids from us back in September of 2020. Also, the last communication we had with you was back in November of 2022 in regard to your insurance. Is it possible that you have confused us with a different company? If you need any assistance, please do not hesitate to reach out to us. All the best! -Sami, Customer Success Team

Response from hear.comJul 27, 2023

Cliff, thank you for taking the time to voice your concerns. Please know that your information is only shared with our medical professionals that assist you with your new hearing aids. And this is only shared with our providers should you decide to move forward with our 45-day trial. I hope I was able to clear any confusion we may have caused. If you have any more questions or concerns, please do not hesitate to reach out to us. All the best! -Sami, Customer Success Team

Response from hear.comJul 27, 2023

Hello Paul, Thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience. What did you feel we were dishonest about? Please know that we are a branch of the WS Audiology family and our company has co-developed with WSA engineers our very own hearing aid called the Horizon. This is a proprietary device to hear.com. Along with the Dual Processor technology, our nearly invisible hearing aids offer Bluetooth capabilities, rechargeable batteries, directional speech clarity, and even gives you the option for a Relax Mode. This is a hearing aid that you will not find at any other provider. Should you have any further questions or concerns, do not hesitate to reach out to us. All the best, Sami, Customer Success Team

Response from hear.comJul 13, 2023

Harry, thank you so much for taking the time to voice your concerns. As we just discussed over the phone, HearUSA did not charge you for your hearing aids. However, we charged you twice for hearing aids because you purchased devices for yourself as well as your wife. We apologize for the confusion we may have caused. If you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Team

Response from hear.comMay 11, 2023

David, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience and the difficulties you have recently had with your hearing aid. As we discussed on the phone, you have been scheduled for an upcoming appointment to determine if the wax guard is jammed/ how to properly insert them into your devices. From there, we can decide if additional adjustments need to be made. Again, we apologize for the inconvenience and frustrations this has caused you. We look forward to meeting with you soon. Please do not hesitate to reach out to us if you need anything else. Happy hearing! -Sami Customer Success Team