hear.comReviews of hear.com

4.62,023 reviews
Vision & Hearing
396 Alhambra Circle #S1200, Miami, Florida

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hear.com

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About hear.com

Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.Visit www.hear.com for more information.

hear.com (hear.com) has 2,023 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: hear.com
Category: Vision & Hearing
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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hear.com reviews

Showing 1,664 reviews with 5 stars · Clear filters

Maria
May 22, 2023
Great experience
I liked the phone, ap, email and text support from hearing.com during my trial with hearing aids. The ap provided helpful information and answered many of my questions. I spoke to my support representative and a hearing doctor during my trial. No one pushed me to buy, they helped me with my hearing experience as I wore the devices. I loved the devices and chose to return them so I could find better insurance coverage. I will not hesitate to work with hearing.com again when I finally get my devices!!!
Response from hear.comMay 25, 2023
Maria, thank you for taking the time to leave us an online review. We are sorry to learn that we were unable to fit you with hearing aids at this time. However, we sincerely appreciate the positive feedback about our hearing aids and our support. Should you wish to return to our services in the future, our doors are always open to you! -Sami, Customer Success Team
Barry G. B.
May 15, 2023
Helpful people with pro-people skills…
Helpful people with pro-people skills to welcome any prospective buyer! Your people were educated and helpful at every stage of the process! People that seemed genuinely interested in helping those in need!
Response from hear.comMay 16, 2023
Barry, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services, and we sincerely appreciate the feedback about our team. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Eric G.
May 3, 2023
I had a very good experience with Hear.com
I had a very good experience with Hear.com. I was most impressed with the representative who followed with me after I responded to an internet ad. She was very knowledgeable and answered all my questions. The key thing for me was her follow up. She contacted me all the way through the process right through to the audiologist's testing.
Response from hear.comMay 11, 2023
Eric, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience, and we sincerely appreciate the feedback about your consultant, Rebecca. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Nephilim J.
May 2, 2023
Life changing results
The team assisting me with my new hearing aids, combined with making sure they are working for me, is life changing. They are the standard with customer support. I am hearing things that I didn't even know where there in the first place. I am very happy with this product and would recommend them to anybody needing assisted hearing.
Response from hear.comMay 11, 2023
Nephilim, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with your new hearing aids and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Zeferino B.
May 1, 2023
Helping hand
Helping hand. Is very nice to be help. That where my experiecne come from those who help others. I want to Thanks all of you with Hear.com . Thank you have a nice day.
Response from hear.comMay 11, 2023
Zeferino, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience, and we appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Robin F.
May 1, 2023
Hearing aids made easy!!
I have always had in person audiologist appointments. The hear.com online remote experience was easy, seamless, and timely. My care team coordinated every piece of the exam, the equipment and the insurance. They were all very professional and knowledgeable and caring. There was no anxiety in the process at all. I recommend them without reservation.
Response from hear.comMay 11, 2023
Robin, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our Teleaudiology program, and we sincerely appreciate the feedback about our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Phyllis A.
May 1, 2023
Improved Living daily. Helpful in answering all my questions…
Helpful in answering all my questions and satisfying my curiosity of how and why a hearing aid would improve all of my daily experiences.
Response from hear.comMay 11, 2023
Phyllis, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience with our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Janice T.
Apr 28, 2023
Stephanie did a great good of…
Stephanie did a great good of explaining everything to me. She listened to all my problems and had me set up in no time they just did not work out for me. They stood true to the 45 day trial and refunded my deposit within a couple of days. However I still not have received the first payment I made to the bank.
Response from hear.comMay 3, 2023
Janice, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience, and we sincerely appreciate your feedback about our team member Stephanie. Your contract was closed on 4/13. If any money was deducted, you will receive a check in the mail with your refund. However, this can take several weeks to reach you. Although our hearing aids did not work out for you this time, we hope you keep us in mind for the future. Please do not hesitate to reach out to us if you need anything. All the best! -Sami, Customer Success Team

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