hear.comReviews of hear.com

Response from hear.comMay 14, 2024

Nicole, thank you for reaching out and sharing your concerns. I apologize for the confusion regarding your appointment and the issues with the financing company. According to our records, the equipment was delivered to you on May 2nd. We will need to receive the devices back before we can proceed with canceling your AW contract. Please return the devices as instructed, and once we have them, we will ensure that the contract is canceled and the financing company is notified about the cessation of charges. We appreciate your cooperation and are here to assist with any further questions you might have or if you need guidance on how to return the equipment. Thank you for your attention to this matter, and we look forward to resolving it promptly. All the best! -Samantha, Customer Success Team

Response from hear.comMay 3, 2024

Shawn, thank you for sharing your experience, and we sincerely apologize for the issues you've encountered after your trial period ended. It's important to us that our service remains consistent and supportive throughout your entire journey with our products, not just during the sales process. We regret to hear that this has not been your experience, and we take your feedback seriously as we strive to improve our customer support. Please be assured that we are committed to resolving the issues with your devices promptly. Your devices have been repaired and they are on the way to you. You should expect to receive them next week. Again, we apologize for any inconvenience and appreciate your patience as we work to make this right. Thank you for choosing us, and we hope to restore your confidence in our service. -Samantha, Customer Success Team

Response from hear.comMar 19, 2024

Thank you for taking the time to voice your concerns. We're truly sorry to hear about your recent experience and any frustration it has caused. We intend to always provide clear, transparent, and supportive service to our customers. The requirement for an ENT doctor's sign-off, as recommended by the hearing specialist, is a standard procedure aimed at ensuring the utmost care for your hearing health. We understand the inconvenience of waiting and apologize for any communication gaps that may have occurred during this process. Regarding your request for a cancellation and refund, we're committed to resolving this matter to your satisfaction as promptly as possible. If this has not already taken place, please provide me with more information so I may reach out to you or give our team a call. Your trust is important to us, and we're dedicated to rectifying this situation and improving our service. All the best! -Samantha, Customer Success Team

Response from hear.comFeb 1, 2024

Penny, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with our services. Please know that your no-risk 45-day trial started on 12/26/23. To start our trial period, we do require a signed financing agreement or a credit card on file. However, if you were unsatisfied with our services or devices you can return for a full refund. We charged you for the full amount of $4500 on 12/26/24 (the day your trial started). You then returned the hearing aids on 1/11/24 and we refunded you the full amount of $4500 on 1/12/24. Additionally, we voided the insurance claim on 1/26/24. On 1/29/24, your consultant Pat, left you a message with this information. Should you have any more questions or concerns, please do not hesitate to reach out to us directly. All the best! -Samantha, Customer Success Team

Response from hear.comJan 25, 2024

Dan, thank you for taking the time to voice your concerns. We are very sorry to learn about your negative experience with our services. Our management team reviewed this and determined to accept your return. We have emailed you a return label. Once we receive the devices back to our office, we can initiate the refund. Should you need anything else, please do not hesitate to reach out to us directly. All the best! -Samantha, Customer Success

Response from hear.comNov 21, 2023

Jeff, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with our services and Diane's hearing aids. Please know that per the Purchase Agreement that your wife signed on 2/23/23, it states that your no-risk 45-day trial ended on 4/09/2023. The hearing aids were not sent in for repair until 4/25/23. The repaired devices were sent back to your provider's office on 5/31/23. They called and left a voicemail for Diane to pick up the devices but did not hear back from you for several days. We cannot accept any returns after the 45-day trial period (which ended over 6 months ago). However, the devices are still under warranty, so I would encourage you to go back to your provider's office to have them serviced. Should you need anything else, please do not hesitate to contact us directly. All the best! -Samantha, Customer Success Team

Response from hear.comNov 2, 2023

Lisa, thank you for taking the time to voice your concerns. We are sorry to learn that you have been experiencing difficulties with your hearing aids. In order to receive a refund, you must bring both devices back to the local provider before your 45-day trial ends. Should you need anything else, please do not hesitate to reach out to us directly. All the best! -Samantha, Customer Success Team

Response from hear.comOct 10, 2023

Roberta, thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with your new hearing aids. As I mentioned in my last reply, we cannot accept returns after the 45-day trial has ended. If you are still experiencing trouble with your hearing aids, please schedule another appointment with your provider to make additional adjustments. All the best! -Sami, Customer Success Team