hear.comReviews of hear.com

Response from hear.comOct 31, 2024

Arnon, thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. It’s disappointing to hear that our communication did not meet the standards we aim for, and we are truly sorry for the delay in following up with you. We understand that waiting for a response can be frustrating, especially when a promised call was missed. To help make up for the inconvenience, we have processed a refund for the cost of the charger, as we understand there was an issue with its delivery. Please know that we take your feedback seriously and are committed to improving our communication. If there’s anything further we can do to assist, please don’t hesitate to reach out. Thank you for giving us the opportunity to address this, and we apologize again for the negative experience. All the best! -Samantha, Customer Success Team

Response from hear.comOct 31, 2024

Samantha, thank you for sharing your feedback. We take all concerns seriously and want to address your experience as thoroughly as possible. Following a full investigation, we located a recorded conversation from August 20, 2024, between you, Richard Sandefur, and the hear.com consultant, during which payment details were personally provided by you. As a result, we are unable to accept a return. We’re confident that Richard has an excellent pair of hearing aids, supported by a 3-year Repair Warranty and 3-year Loss & Damage coverage. You also have an experienced provider at Crystal Clear Hearing & Audiology in Evansville. For any necessary servicing or follow-up visits, please reach out to them directly, or feel free to call our Customer Service team and we’ll be happy to assist. All the best! -Samantha, Customer Success Team

Response from hear.comOct 31, 2024

Rick, thank you for sharing your feedback with us. We understand your disappointment regarding the lack of a GPS tracking feature in your hearing aids, and we’re sorry for any confusion caused by the ad you saw online. To clarify, the Signia/Horizon hearing aids do not come with a built-in "Find My Hearing Aids" feature. However, some third-party apps may assist in locating lost hearing aids, though we cannot endorse specific options as they are not part of hear.com’s technology. We apologize if your experience with our customer support did not meet your expectations. Our team is here to provide clear and helpful assistance, and we appreciate your feedback as it helps us improve. If you have further questions or concerns, please don’t hesitate to reach out to us. All the best! -Samantha, Customer Success Team

Response from hear.comOct 10, 2024

Caroline, thank you for taking the time to share your concerns. We are sorry to hear about the difficulties you’ve had with your hearing aids and the frustration you’ve experienced. We understand how upsetting this situation must be, and we're here to support you. I wanted to let you know that we have received your hearing aids today and will begin the repair process right away. While we understand that this may be inconvenient, we are committed to getting your devices back to you in working condition as soon as possible. Regarding your payments, I want to clarify that we cannot stop the payments while the devices are being repaired, as your financing is managed through Allegro, our third-party financing partner. Because Allegro is a separate entity, they will not disclose any information regarding your account to us including your balance. You will need to contact Allegro directly for balance inquiries, their phone number is (800) 644-8494. They will be able to provide the information you need. We sincerely regret the trouble you’ve encountered and are here to help resolve the issue. If you need any further assistance or have more concerns, please don't hesitate to reach out to us directly. All the best! -Samantha, Customer Success Team

Response from hear.comOct 3, 2024

Hello, thank you for sharing your experience with us, and I sincerely apologize for the frustration you encountered while trying to obtain the phone number for the local office. I understand how important it is for you to assist your mother, and I regret any inconvenience caused. Due to HIPAA regulations, we are unable to acknowledge a customer or share any information related to them without their verbal or written consent. This policy is in place to protect patient privacy, even in situations where you are only requesting contact information for a local office. I understand this can be frustrating, and we appreciate your understanding of the limitations we must follow. I would be happy to assist you further in ensuring your mother receives the necessary replacement items. Please feel free to reach out directly, and I will do everything I can to help facilitate this process. All the best! -Samantha, Customer Success Team

Response from hear.comSep 23, 2024

William, thank you for your feedback. We're very sorry to hear about your negative experience and regret that you felt your needs were not fully addressed. We take these concerns seriously and are committed to providing personalized solutions for each of our customers. We reached out to request more personal information so we can locate your account, but we have not heard back yet. We would love the opportunity to find a solution that works for you. Please feel free to contact us directly so we can assist you further. All the best! -Samantha, Customer Success Team

Response from hear.comSep 13, 2024

Douglas, thank you for sharing your feedback, and I’m sorry to hear about your concerns regarding the Purchase and Delivery Receipt (PDR) and your experience with our process. We strive to provide full transparency, and I appreciate you bringing this to our attention. I wanted to let you know that I called you on 9/11 and left a voicemail to discuss this further. I also want to remind you that you still have one month left on your trial period, and we would be happy to address any concerns or questions you may have before it ends. Your satisfaction is important to us, and we want to ensure you have all the information you need to make the best decision. Please feel free to reach out at your convenience so we can assist further. All the best! -Samantha, Customer Success team

Response from hear.comSep 4, 2024

Evelyn, thank you for sharing your concerns, and we sincerely apologize for the distressing experience your father has had. We understand your frustration, especially with the branch in Kuala Lumpur no longer in operation, and we deeply regret any inconvenience this has caused. While the branch in Malaysia has closed, we want to assure you that we are still committed to assisting your father. Please reach out to us by email with your customer information, and we will do everything we can to find a solution and ensure that your father’s hearing aid is serviced as promised. Your feedback is incredibly important to us, and we’re here to make things right. We appreciate your patience and look forward to resolving this for you. All the best! -Samantha, Customer Success Team