hear.comReviews of hear.com

Response from hear.comApr 24, 2025

Thank you so much for your kind review! We're so glad to hear that you had a positive experience with the team at All Generations Audiology, and that your replacement hearing aid and the right-sized tips arrived quickly. We understand how important a proper fit is, and we're happy we could help resolve that for you. Your satisfaction and comfort are our top priorities—thank you for choosing hear.com! If you ever have any questions, we are here to help. Happy Hearing! - Ashley, Customer Success Team

Response from hear.comApr 23, 2025

Thank you so much for the wonderful review! We're thrilled to hear that you're enjoying both the product and the support from our team. It's great to know the hearing aids are comfortable and delivering the sound quality you were hoping for. We’re grateful to be part of your hearing journey—thank you for choosing hear.com! - Ashley, Customer Success Team

Response from hear.comApr 23, 2025

Thank you so much for your amazing review—and for being a loyal hear.com customer for over 4 years! We're thrilled to hear that the new Horizon devices exceeded your expectations and that the 45-day trial gave you the confidence to explore the latest technology. We're especially happy to hear that Lauren Wolfe provided such excellent care and worked closely with you to get the perfect fit and sound. Your experience is exactly what we strive for: crystal-clear sound, personalized support, and long-term satisfaction. We’re so glad you’re enjoying the upgrade, and we’re grateful to be part of your continued hearing journey! - Ashley, Customer Success Team

Response from hear.comApr 23, 2025

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our professional team and that the support and follow-up met your expectations. We're always here to help and are so glad to be part of your hearing journey! - Ashley, Customer Success Team

Response from hear.comApr 23, 2025

Thank you for your review, and we're sorry to hear that your hearing aid wasn't working as expected. We appreciate you giving hear.com a try. To answer your question: once we receive the returned device, we typically issue the refund within 24–48 hours. From there, it may take a few additional days for the refund to post to your account, depending on your financial institution's processing times. If you have any further questions or need assistance tracking the return, please don’t hesitate to reach out. We’re here to help! - Ashley, Customer Success Team

Response from hear.comApr 23, 2025

Wow—thank you so much for this incredible review! We’re truly honored by your words and thrilled that your entire experience with hear.com has been so positive from the very beginning. It means the world to us that you found the process seamless, the training thorough, and the ongoing support meaningful. Our mission is to provide not only top-quality hearing aids but also unmatched care, convenience, and long-term support—and we're so glad that came through in your journey. We're grateful you took that first step in February, and even more grateful to be by your side ever since. Thank you for trusting us—it’s a privilege to be part of your hearing journey. Happy Hearing! - Ashley. Customer Success Team

Response from hear.comApr 23, 2025

Thank you so much for your kind words! We’re thrilled to hear you felt our approach was professional and never pushy—that’s exactly the experience we aim to provide. Supporting you with care, respect, and expertise is what we’re all about. If you ever have any questions, we are here to help. Happy Hearing! - Ashley, Customer Success Team

Response from hear.comApr 21, 2025

Thank you so much for your thoughtful review! We’re thrilled to hear that your experience—from sales to service—has been smooth and supportive. Our team takes pride in being friendly, knowledgeable, and always ready to help, so it’s great to know you felt well taken care of. We’re even happier to hear that your hearing has improved—that’s what it’s all about! If you ever need anything, we are here to help. Happy Hearing! - Ashley, Customer Success Team