Deborah T.
My experience with Hear.com was mostly positive.
My experience with Hear.com was very pleasant up until the time I had to return the equipment. I put everything in the box gave it to the US UPS guy. Shortly, after that, I received a letter stating that the tablet was not in the box and they would take legal action if it did not return it I called them and told them it was in the box and I do not have it and cannot return something I don’t have. I have received two letters so far which has been very stressful. I’m hoping someone will see this and can do something for me other than that experience I love my hearing aids and I do believe you have a good company.
Response from hear.comOct 8, 2025
Deborah, thank you so much for taking the time to share your experience. We’re truly sorry for the stress and frustration this situation has caused you. Please know that the letters you received have now been stopped, and you will not receive any further communication regarding the tablet. We deeply apologize for this inconvenience — these letters are automatically triggered when a return item hasn’t been registered in our system after a certain time, which can sometimes happen due to UPS processing delays. We understand how upsetting that can be, and we’re actively working to improve this process. We’re very glad to hear that you’re enjoying your hearing aids and that your overall experience with hear.com has been positive. Thank you again for your patience and understanding — we truly appreciate having you as part of the hear.com family. - Ashley, Customer Success Team