hear.comReviews of hear.com

Response from hear.comMar 6, 2025

We sincerely apologize that our communication did not meet your expectations, and we completely understand how frustrating this experience has been for you and your husband. It is never our intention to make it difficult for our customers to reach us, and we regret that you’ve had trouble getting the assistance you need. We want to assure you that we are here to help and would love the opportunity to resolve this issue as quickly as possible. Our team is ready to assist your husband and ensure that all of his questions are answered in a timely manner moving forward. Please reach out to our Customer Support team at your earliest convenience so we can work together to find the best solution. Again, we appreciate your feedback and are committed to improving our processes to better serve you. Thank you for bringing this to our attention. - Ashley, Customer Success Team

Response from hear.comFeb 27, 2025

We sincerely apologize for the delay in response and any frustration this situation has caused you. At hear.com, we strive to provide exceptional service, and we regret that we fell short in meeting your expectations. After reviewing your case, we understand the challenges you’ve faced and want to assure you that we are taking action to make things right. We have scheduled a follow-up appointment for you on March 5th, and to ensure you receive the best possible experience, we will be providing you with a brand-new set of hearing aids for your fitting. We also recognize that there may have been miscommunication regarding your previous appointments, and we truly appreciate your patience. Our goal is to provide you with the highest-quality hearing care, and we are committed to making sure you leave your next appointment with a solution that works for you. If you have any questions before your appointment, please don’t hesitate to reach out to our Customer Support Team. We truly value you as a customer and appreciate the opportunity to regain your trust. - Ashley, Customer Success Team

Response from hear.comFeb 18, 2025

We sincerely apologize for any confusion regarding your experience with hear.com. Our goal is always to provide transparent service and ensure that every customer receives the best hearing solution for their needs. According to your hearing profile with us, we can see that the Horizon IX hearing aids were delivered to you as part of your 45-day trial. However, we completely understand how this situation may have caused frustration. If you feel that this is not correct or if there was any misunderstanding, we encourage you to reach out to our Customer Support Team so we can further review this with you. We appreciate your feedback, as it helps us continue to improve our service. Please don’t hesitate to contact us—we’d love the opportunity to clarify any concerns and ensure you feel heard. - Ashley, Customer Success Team

Response from hear.comFeb 11, 2025

We’re sorry to hear about your experience and for not responding to your requests in a timely manner. That’s not the level of service we strive to provide, and we truly appreciate your patience. As you are outside of your return period, we want to remind you that your hearing aids come with a 3-year warranty from your purchase date, which means we can send them in for repair at no cost to you. This information, along with your trial period end date, is included on the receipt that was signed after your initial appointment. If you’d like a copy, please reach out to our Customer Support Team and we’ll be happy to provide it. We understand your frustration with the app experience and your Bluetooth connectivity concerns. While most users find the Bluetooth features beneficial, we recognize that every individual’s needs are different. We see that you have opted to visit a local store of your choice. If you need assistance in locating one that is within our network, please feel free to contact our Customer Support team. Please let us know how we can assist you further. We value you as a customer and want to ensure that we do everything possible to turn your experience around.

Response from hear.comFeb 10, 2025

We’re truly sorry that you feel this way. At Hear.com, we strive to be as transparent as possible when it comes to pricing. Our hearing consultants take the time to go over all the details, including the cost of our devices, potential insurance benefits, and financing options, so every customer can make an informed decision. We understand that investing in hearing aids is a big decision, and we want to ensure that every customer receives the information they need to feel confident in their choice. If there was any confusion during your experience, we’d love the opportunity to clarify and assist you further. Please feel free to contact our Customer Support team to address any concerns you have. - Ashley, Customer Success Team

Response from hear.comFeb 4, 2025

Kevin, thank you for your feedback. We’re sorry to hear that you had difficulty reaching us, as providing excellent customer service is always our goal. We appreciate the opportunity to assist you when you spoke with both myself and another team member to help with ordering supplies and troubleshooting steps. If you need any further assistance, please don’t hesitate to reach out—we are always happy to help. Your satisfaction is important to us, and we value your feedback as we continue to improve our service. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 18, 2024

Jo, thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and the frustration with your hearing aids and our support process. We want to help resolve this for you as quickly as possible. To better assist you, we’ve requested additional information to locate your account. Without this information, we’re unable to identify your specific situation or take the necessary steps to provide a solution. Once we have your details, we’ll do everything we can to address your concerns. Please contact us with the requested information and we’ll prioritize your case. Your satisfaction is important to us, and we’re here to help. All the best! -Samantha, Customer Success Team

Response from hear.comDec 5, 2024

Elizabeth, thank you for sharing your feedback, and we sincerely apologize for any frustration and inconvenience this situation has caused. We understand how important it is for your husband to have his hearing aids functioning properly, and we regret any delays you’ve experienced. To clarify, we cannot begin repairs or process replacements until we first receive the defective devices. Once the returned hearing aids were received and inspected, new ones were delivered to you within 21 days, not the six weeks stated. Regarding the charging case, we shipped the replacement on 11/27 after processing the defective item, as part of our standard procedure to ensure accurate and effective service. We apologize for any miscommunication or inconvenience caused by this process and appreciate your patience as we work to resolve the matter. If you have further concerns or need additional assistance, please don’t hesitate to contact us directly. We value your satisfaction and are here to help. All the best! -Samantha, Customer Success Team