hear.comReviews of hear.com

Great people, they take all the time you need to make sure you get what you need. I believe they genuinely care about helping you be able to hear better.

I appreciate my hear.com hearing aids, they have never made that high pitch squeal in my ears that some brands do. They have a wide range of rubber tips to fit your ears properly. My audiologist did my hearing test on line with the kit that was sent to me. A tablet is included to conduct all appointments video chat. I had 5 appointments over the 45 day trial period with Todd to get my hearing aids turned in. Customer service is fast on the phone and is not sourced out, it's in English. The app that comes with the aids is easy to use and gives detailed control of the sound your hearing on your smart phone. Your replacement tips and wax filters are included in the price. A 3 year warranty is included.

My hearing aides have worked great and much better than the last ones I had several years ago which were also from hear.com

Everyone that I have encountered has been super helpful and polite. And I absolutely love the hearing aids they’re comfortable and I can hear and that is a great thing.

The complete experience was smooth and easy! #1 they didn't sell me anything? #2 I SPOKE TO AN AUDOLOGIST #3 THEY SENT A PACKAGE THAT HAD EVERYTHING I NEEDED TO BE TESTED AT HOME! #4 I followed the instructions in the package IT ALL WORKED PERFECTLY, INCLUDING THE HEARING AIDS

This experience was great. The staff was friendly and helpful. The hearing aids have improved my hearing. The entire experience was convenient to me. I didn’t even have to leave my home. I would highly recommend Hear.com.

I didn't really think I would need hearing aids. I could hear people, I just couldn't always understand them. Being somewhat vain, I tried Eargo. They fit completely inside the ear. But the left one was fine. Something about the shape of my right ear canal, made complete insertion pretty difficult. I sent them back. After almost a year, reason overcame vanity. I tried to do research but trust me. Everything I found was written by the marketing people. I spoke with a co-worker about his. I didn;t like what I saw. Delaying sales calls because he had to fine a place that sold batteries. That made up my mind that rechargeable batteries are a must. Hear dot com claims completely invisible. Sure. If you are a woman with long hair. I questioned that claim. High tech? Sure it sounds good, but more on that later. Appointments with an audiologist? That sounded like a must, because of the Eargo problem. So I decided to try Hear.com. I filled out the forms, spoke with a rep and made a commitment. My first surprise was that the box that came to my home was a lot bigger than what I expected. Turns out it contained "A clinic in a box". It contained a notepad and a bunch of little things that were foreign to me. I set them up, verified my connection and waited for my first appointment with the audiologist. Being a skeptical person, I wonder how telemedicine can be valuable at all. I mean, how is this woman going to look inside my ears? Well, one of the attachments was a little probe with lighting and a camera on the end. (Really!) She had me put the probe in my ears and I could see exactly what she was seeing. Wax blockage! I had to go get my ears cleaned before we could proceed. This was an unexpected expense. Budget for it. The next meeting was more fruitful. Using the probe again, We both could see that my ear drums were in good shape. We did the hearing test and she went over the results, talked about what I was hoping to accomplish, and started doing the good stuff. She was able to watch how I inserted the devices and made corrections. We went over the basics and I went away hearing differently. A lot differently. I didn;t like it. Everything seemed so hissy! But they encouraged me to keep working on it and my brain would adapt. Come back in two weeks. In this period, I downloaded the Hear mobile phone app. I experimented a lot. I ended up feeling pretty comfortable with a certain setting and a certain volume. At my next appointment, she set the volume as the default volume. I asked if she could set the treble up just a notch. She changed that to the default. And apparently, my brain was adjusting. So keep at it. I was pretty frustrated for a while, but my brain did adapt. Follow up appointments included mundane issues like how to clean them. I ended up returning the Clinic in a box and keeping the hearing aids. Regarding the app. Please remember that these are just my observations. They are not right or wrong, they just are what they are. The phone app is substantially more accurate than pressing buttons on the device. You immediately see where your settings are and where the volume is. I would not have kept these aids if the app were not available. Here is my daily routine. The aids are in the charger in the off mode automatically. When you take them out, they automatically turn on. I check to see that my default profile is selected, and that my default volume is correct. I tried connecting them to my phone through Bluetooth. I ran into some issues. First of all, you need to turn on Hearing Aid Compatibility on the phone. So my phone would ring and I would answer. The audio would go right to the headset. Pretty neat. But where do I talk? People could not hear me. And don;t forget when an automated attended tells you to "press 1 for English and press 2 for Pig Latin." Yikes. Where are the buttons I'm supposed to push? So I unpaired them and turned off hearing aid support on my phone. Now everything works just like a phone is supposed to work. NOTICE. Every once in a while, Bluetooth gets turned on in the App Settings. Then I am back to that original problem. So every morning, I check to see that Bluetooth is turned off in the app settings. (Bluetooth still works for all my other devices that use it.) Occasionally, the devices are off when I take them out of the charger. Put them back in the charger, wait 15 seconds or so, and everything is fine. Occasionally, I forget that they are in my ears when I get into the tub. That is how comfortable I am with them. Don;t forget to clean them when putting them away. And just a few days ago, I felt like the sound was getting kind of hissy again. So I changed the little end covers (or whatever they are called) and everything is back to where it should be. That occurred at about 40 days. Sometimes I get frustrated and wish I didn't have to wear them. But getting them has been a good decision.

My online mentor, John Williams, was very helpful and quite pleasant to work with.