hear.comReviews of hear.com

Response from hear.comDec 4, 2025

That is fantastic feedback, Timothy! We are so pleased to hear that you were treated with respect throughout your entire experience with hear.com. Knowing that the quality of the product and the thorough training validated your decision means a lot to us. We are especially proud that our process of pairing you with a local audiologist and facilitating the telemedical support (including testing and online adjustments) led to such a positive outcome. Hearing conversations clearly again is the ultimate goal! Thank you for your complete endorsement—we are thrilled to have helped improve your hearing! - Ashley, Customer Success Team

Response from hear.comDec 3, 2025

That's wonderful to hear, Barbara! It sounds like Janet provided the knowledgeable and empathetic support you needed, especially while navigating hearing loss after a stroke. We're so proud to have Care Team members like Janet who make a difference during such a significant life transition. We wish you all the best with your new hearing solution! - Ashley, Customer Success Team

Response from hear.comDec 3, 2025

That is absolutely wonderful feedback, Katherine! We're thrilled to hear that you had an exemplary experience throughout the entire process. Providing excellent professional guidance and support is what our team, including Dani, strives for. We are delighted that you are enjoying your high-quality hearing aids! Thank you for sharing your positive journey with Focus Hearing and the rest of our team. - Ashley, Customer Success Team

Response from hear.comDec 1, 2025

Kenneth, thank you so much for sharing this. We’re really glad to hear that your Horizon 7 IX hearing aids made such a difference in speech clarity and that you had a great experience with your audiologist — we’ll be sure to pass that along to them. We completely understand that cost can be a challenge, and we respect the decision you had to make. Whenever the time is right for you to try again, we’ll be here to help you explore all available options, including financing and any potential insurance benefits, to make things as manageable as possible. Thank you again for giving us a chance to be part of your hearing journey — we hope to work with you again in the future. - Ashley, Customer Success Team

Response from hear.comDec 1, 2025

Thanks for the feedback, Vince — we really appreciate it. We’re glad to hear you felt no pressure and enjoyed having plenty of time to try the hearing aids before making a decision. That’s exactly the experience we want our customers to have. Regarding the app, thank you for calling that out. Some adjustments in the app—especially volume and sound environment changes—may feel subtle because your audiologist programs the hearing aids to optimize clarity and comfort automatically. Still, your feedback is valuable, and we’re continually working with our tech teams to improve app responsiveness and user control. If you’d like, we can also schedule a quick follow-up with your provider to review your settings and make sure everything is working the way you expect. Just let us know — we’re here to help. - Ashley, Customer Success Team

Response from hear.comDec 1, 2025

Thank you, LaDonn — we really appreciate you sharing this! We’re thrilled to hear that your experience with our customer service has been great from the start and that your Horizon hearing aids are performing well so far. It’s wonderful to know everything is off to a strong and smooth beginning. If you ever have questions, need adjustments, or just want tips on getting the most out of your devices, we’re always here to help. Enjoy the clarity — and thanks again for choosing hear.com! - Ashley, Customer Success Team

Response from hear.comNov 26, 2025

Leann, thank you so much for the wonderful 5-star review! We’re thrilled to hear that your experience with our at-home evaluation was smooth, convenient, and easy from start to finish. Our goal is to make hearing care simple and stress-free, so it’s great to know the tablet setup, video appointment, and return process worked exactly as intended. And we’re glad you now have a clear understanding of your hearing health — even better that you don’t need hearing aids just yet! Whenever you feel ready for another check or notice changes in your hearing, we’ll be here and happy to help. Thanks again for trusting hear.com! - Ashley, Customer Success Team

Response from hear.comNov 25, 2025

Rich, thank you so much for sharing your experience! We're thrilled to hear that your hearing aids feel comfortable, look discreet, and deliver clear sound throughout the day. It’s also great to know the quick recharge and all-day battery life are working well for you. We truly appreciate your feedback and are glad the devices are making a positive difference for you. If you ever need anything, we're here to help! - Ashley, Customer Success Team