hear.comReviews of hear.com

My hearing aids are excellent, they helped my hearing every day at work, the battery lasts longer than expected and it has a good Bluetooth connection with my iPhone. But I must point out that the After Sales Service is the worst they have. There is only 1 person in charge of selling you the filters and maintaining the devices, every time I call the person in charge is on vacation, I called in October, she was not available, I called again at the beginning of November, she is not there, end of November again on vacation. It is quite frustrating because the hearing aids make noise due to lack of maintenance. When you do business with this establishment, I recommend being careful when choosing them because at first everything is very good, but then they are not good, and as a consumer of their products you need people you trust to help you with maintenance and supplies.

I was so disappointed. They advertise the latest and greatest, with a "free trial". Those words are important. I contacted them, paid a deposit, they sent me the kit, I made an appointment, and did a tele-visit with the audiologist. When it was all over, I was informed I had to pay the entire amount right then. What about the "free trial"? Had they been honest and said they had a "money back" guarantee, I would not have been blindsided. I had planned to take money out of savings to pay, and so was not prepared to pay the entire amount right then, as I took them at their word when they said they offered a "free trial". Providing a credit card number for them to NOT charge until after the "free trial" would have been acceptable. I was caught off guard and allowed them to submit a credit application. They then called me repeatedly during the day because I had not signed something. The high pressure kept me from thinking as clearly as I should have been. The application put a hard pull on my credit, which will remain for two years, and which negatively impacts my credit score. Now to the hearing aids. I went to my audiologist and she checked them. She said they were the low level (3) of that particular aid, and she could get higher levels. The next highest level (5, I believe) would have cost me about the same as I was charged for my "free trial" aids. And there would have been NO hard pull on my credit. I sent them back and was refunded by the credit company. I did not receive my deposit back to my knowledge. The hearing aids were okay. But I did not like the quality of sound. I felt as though I had my head in a bucket. It was tinny, and I could not get used to it. I have worn hearing aids for almost ten years, so I know what to expect. I learned my lesson. I will stick with local providers who tell me up front exactly what they will provide. Response: Thank you for your response. I used the wrong term; thank you for correcting me. However, a "trial" is a period to try out a product before purchasing. ******* From the Cambridge Dictionary: product trial noun [ C ] COMMERCE, MARKETING UK US a way of persuading customers to buy a product by allowing them to use it for a limited time without paying: ******* Standard Operating Procedure is that a trial/initial payment is made. Presumably my deposit was the trial/initial payment. That turned out not to be the case. What I was actually presented with was a purchase with a money-back guarantee. There is nothing wrong with this, as long as it is clear that there is no "trial", rather a purchase with a money-back guarantee. Total Gym is an excellent example of this practice. They offer a "risk-free trial" with only an initial payment charged to your card. It is very clear what their policy is. I do appreciate that everyone I had contact with was polite and professional. You do have great people. Thank you again for your response. I hope you will review the dictionary definition of a product trial, and adjust your literature so that potential customers will know what they are actually being offered.

Had to go out of state to get them. Quickly got tested then sent home. No followup was scheduled. No contact ever made after initial appointment. Very disappointed with customer service. Hearing aids working on and off after a couple years with no damage. Fitting poorly also.

The fitting/initial testing using the equipment they sent to me went pretty well. Except after I sent all of that equipment back I received several notices that they were going to charge me for it because it was not received., I had to call three times with tracking number proof I sent it back. Then the harassment ended. The hearing devices I purchased are OK, but no different than any other hearing aid in that realm. What really ticked me off is the customer help is a useless bot. Then, when and if you get to a human, they act like they ever heard of you before. They evidently cant look up your name or history after you spent thousands of dollars on their product. Nine months after purchase ... I had a simple question about how upgrades to the firmware on the hearing aids can be done to keep them current. I got nothing but runaround. I still have no answer. They keep telling me to contact who I bought the hearing aids from. Wow. I get the feeling I'm dealing with an outsourced offshore call center who like many others is simply reading a script.

I have had these hearing aids for just over a year now and had to send back for repairs 3 times. The first two times Hear.com had them in their possession for a combined 8 weeks. I'm currently waiting to return them again, for who know how long, due to such a high volume of calls coming in, which make it hard for Hear.com to return a call. When you struggle to hear and the aids you purchased are out of commission for 3 of 13 months, while still making payments, is very disappointing.

I took (name redacted) advice and went to a restaurant with my wife and some friends. I had the hearing aids turned down to the lowest setting. The server was next to me and started in on the menu with a very loud voice (shouting) and that blasted my ears to near pain level. I immediately ripped the hearing aids out. As I sit typing this the next day my tinnitus is so much worse and it made sleeping difficult last night. I had explained to both (name redacted) and (name redacted) that I'm very sensitive to loud noises and did not want loud noises amplified. (name redacted) assured me that she set the hearing aids so that would not happen yet it did. I called for help but no one was available for 3 days even though their ad says always available. Also (name redacted) would not be available for 6 days. The package came with numerous devices with long cords which were tangled in a real mess. I had to unplug everything and then sort it all out and then try to hook things back up. During the initial setup with (name redacted) she instructed me to install the cone shaped domes which I did. After some discomfort later on I went through the manual and discovered that these domes are asymmetrical and need to be put on in the correct orientation. (name redacted) made no mention of this. Then I tried to install the app on my iphone and that didn't work so I called and was put through to tech support. They couldn't get it installed either. There is a high pitched squeal or tone when talking on my phone and a high pitched tone when listening to the TV. Very annoying. As there is no way for me to make adjustments except for minor changes in volume I'm dependent on this company doing a good job which has not happened. If I had to say only one thing it would be that I greatly resent having my hearing damaged (temporary or permanent) by this increased tinnitus.

i have been back to audiologist several times and so far i still cannot hear phone conversations. volume is just to low. also the left side has a lot of feed back and ringing

I called Hear.com and was surprised that within an hour, before I had actually had actually been tested or discussed my options, they had already arranged my financing and shipped some hearing aids. I had an appointment with a specialist who had trouble using the software and an awkward moment when I found out that I was supposed to pay for the visit and the specialist only took cash. Some questions arose and I called my contact, advertised as my expert support, only to find out that he had not been trained, could not answer my basic questions and had never even seen any of the hearing aids. The expert support cannot answer questions or even order supplies. It seems that everything steers you toward talking to an online audiologist at an additional cost. Hear.com is definitely focused on sales as opposed to treatment.