hear.comReviews of hear.com

Response from hear.comOct 13, 2025

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. The hearing aids you received are top-of-the-line devices, and we see great success with them among thousands of customers. However, we did note in your previous call with our Customer Support team that routine maintenance is essential to keep them performing at their best. Excessive earwax, dust, or moisture can cause any hearing aid—regardless of quality—to underperform or temporarily stop working, as these can block sound from entering the device. Regarding your experience with the provider location, we’re truly sorry to hear it was disappointing. While hear.com partners with licensed hearing care professionals across the country, we do not directly manage their in-office operations. That said, we take feedback like yours seriously and will share it with the provider for retraining and improvement. HearUSA is one of our trusted partners, and it’s unfortunate that your interaction did not reflect their usual level of professionalism and care. Please know that if you’re ever dissatisfied with a provider, we can always switch your care to another local partner who may better meet your expectations. We’re happy that you received your refund and wish you all the best on your continued hearing journey. - Ashley, Customer Success Team

Response from hear.comOct 2, 2025

BJ, We’re sorry to hear about your experience and that you felt frustrated. While we don’t see specific details about how we were “disorganized,” please know we value our customers deeply and take our mission to help those with hearing loss very seriously. Regarding cost, it’s true that some of our premium medical-grade devices come at a higher price point, but we want to emphasize that we offer financing options on all devices, with plans starting as low as $999 or $34/month. This flexibility allows many of our customers to find a solution that works for their needs and budget. We appreciate your feedback and would be happy to review options with you to ensure you find a device that’s both effective and affordable. - Ashley, Customer Success Team

Response from hear.comOct 2, 2025

Robert, We’re sorry to hear that the Sony OTC hearing aids you purchased did not meet your expectations. Because these are over-the-counter devices, they do not require a hearing test and are not always effective for individuals with more severe hearing loss. In these cases, medical-grade hearing aids — which we also offer through hear.com — may be a more suitable solution. Regarding your trial period, our Customer Support team clearly confirmed via email that your 45-day trial began on 8/6/25 (the delivery date) and runs through 9/20/25. We’re not sure why you feel support was unavailable, as our team is accessible by phone, email, text, and online chat Monday–Friday from 8AM–8PM ET. We regret that these devices weren’t the right fit for your hearing needs, but we do want to emphasize that our team followed through with transparency, communication, and support throughout the process. Should you wish to explore medical-grade options better suited for severe hearing loss, we’d be happy to guide you. - Ashley, Customer Success Team

Response from hear.comOct 2, 2025

Bill, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that sometimes phones automatically block or filter calls from numbers that aren’t saved in contacts, which may have been why our attempts to reach you didn’t come through. As we don’t see a last name on your account here, we’re unable to verify whether this was the case in your situation. If you’re still interested in learning more about hear.com and our Horizon IX hearing aids, please know you can always contact our team directly at 786.526.0602. We stand by the quality of our service and devices, which have a 92% customer success rate, and would be happy to ensure you have a smoother experience should you give us another opportunity. - Ashley, Customer Success Team

Response from hear.comAug 21, 2025

Thank you for your honest feedback—and we're truly sorry to hear about your discomfort and the frustration you've experienced. That's absolutely not the experience we want for any of our customers. While sending parts can sometimes resolve fit issues, we understand that not everyone feels comfortable making adjustments on their own. We’d love to look into a better solution for you. If you’re open to it, please reach out to our Customer Support team at 888.780.3450, so we can locate your file and assist you further. We want to make this right and ensure you can enjoy both hearing aids comfortably. - Ashley, Customer Success Team

Response from hear.comAug 15, 2025

We’re truly sorry to hear you feel this way. This is not the experience we want for anyone, and we take these kinds of concerns very seriously. hear.com has helped thousands of customers across the country reconnect with better hearing, and we’re proud of the positive feedback we receive from so many of them. That said, we always want to understand where things may have gone wrong and how we can improve. If you're open to it, we’d appreciate the opportunity to look into your specific case. Please provide your full name or contact details so we can locate your account and better understand what happened. Thank you for bringing this to our attention. We're here to listen and help if we can. - Ashley, Customer Success Team

Response from hear.comJun 5, 2025

Marcie, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration you've encountered. We would like the opportunity to look into your case further—specifically to understand why an older model may have been offered and whether a newer model could have been more appropriate for your needs. Our goal is to provide each customer with the best hearing solution possible, and if there was a misstep, we want to address it. Unfortunately, we have made attempts to gather more information so we can locate your account and assist you, but we have not received a response. Without access to your account details, we’re unable to investigate or offer a resolution. If you're still open to resolving this, please contact our Customer Support team at (786) 526-0602 so we can assist you further. We’re here to help and hope we get the chance to make this right. - Ashley, Customer Success Team

Response from hear.comMay 19, 2025

Renee, thank you for taking the time to share your experience, and we’re truly sorry to hear about the discomfort you’ve experienced with your hearing aids. We completely understand how frustrating and concerning this must be, especially when you’ve previously worn hearing aids without any issues. Please know that our domes are made from medical-grade, hypoallergenic silicone, which is specifically designed to minimize the risk of irritation or allergic reaction. That said, everyone’s skin sensitivity is different, and your comfort and well-being are our top priorities. We sincerely apologize if you felt your concerns were not properly addressed, and we’d like the opportunity to make this right. Our team would be happy to review the fit and materials with you, and explore alternative options that may be better suited to your needs. At your earliest convenience, please contact our Customer Support team at (888) 780–3450 or email us at [email protected]. We're here to help and want to ensure you feel confident and cared for every step of the way. -Samantha, Customer Support Team