hear.comReviews of hear.com

Response from hear.comMar 27, 2025

We’re sorry to hear that your experience with the new hearing aids hasn’t been what you’d hoped for so far. Please know that you’re not alone in this—adjusting to new hearing aids can take time, and our team is here to support you every step of the way. If the closed domes feel uncomfortable or are affecting your ability to wear the devices consistently, your provider can absolutely help with that. At hear.com, we offer a variety of dome styles and sizes, and your provider can work with you to find an option that feels more natural and comfortable. We’d be happy to schedule another appointment with your provider so they can make the necessary adjustments and offer a personalized solution that better fits your needs. Just give us a call at 786.526.0602, and we’ll get everything set up for you. Your comfort and satisfaction are important to us, and we want to make sure you’re getting the most out of your hearing aids. - Ashley, Customer Success Team

Response from hear.comFeb 11, 2025

Thank you for sharing your experience. We truly appreciate your feedback and understand how frustrating it must be to be without your charger. We apologize for the manufacturer’s estimated timeline, but in some cases, these requests are fulfilled sooner than expected. We always recommend reaching out to your provider as soon as possible to begin the repair process, and if you need any assistance with scheduling an appointment or contacting them, our Customer Support Team is here to help. Additionally, we take all customer feedback seriously, and providing loaner devices is a topic we are actively exploring as a potential new process to better support our customers in situations like this. Your input helps us improve, and we appreciate the opportunity to make things right. Please don't hesitate to reach out if we can assist you further. - Ashley, Customer Success Team

Response from hear.comFeb 4, 2025

Hello Susan, thank you for leaving a review regarding your experience with hear.com. We’re truly sorry to hear that you're still struggling to hear clearly despite multiple adjustments. It will take some time for you to get used to the hearing aids and may take multiple adjustments depending on how active you are with your hearing aids in different environments. Since you’re outside of the 45-day trial period, unfortunately, a refund is no longer available. However, that doesn’t mean we’re leaving you without support! If you have any questions, or need further assistance, please do not hesitate to reach out to us. - Ashley, Customer Support Team at hear.com

Response from hear.comJul 18, 2024

Dennis, thank you for sharing your feedback. We deeply regret to hear about your experience with our customer service, and we sincerely apologize for the lack of responsiveness you've encountered. We understand how frustrating this must have been for you. I see that you have recently spoken to our customer service team, and I want to assure you that they are actively working on finding a solution for your concerns. Your satisfaction is very important to us, and we are committed to resolving this matter promptly. If you need any further assistance in the meantime, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Response from hear.comJan 25, 2024

Leonard, thank you for taking the time to voice your concerns. We are sorry to hear that you have been unable to get ahold of your consultant. Once your 45-day trial period ended, we sent you an email letting you know to contact our Customer Support team should you need anything. I am happy to learn that you contacted your local provider for the parts you needed. Aside from us, they are always there to support your hearing care needs. Should you need to contact us in the future, our Customer Support team number is (888) 780 -3450. Happy hearing! -Samantha, Customer Success

Response from hear.comOct 3, 2023

Austin, thank you for taking the time to voice your concerns. We apologize for the negative experience you have had. One of my primary roles is to take our customer feedback to improve our services for the future. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team

Response from hear.comJun 28, 2023

George, thank you for taking the time to voice your concerns. These are adjustments your provider can assist you with. Also, the hearing aid app offers options to block noise depending on location. Please give us a call as we would encourage a follow up appointment with your provider. All the best! -Sami, Customer Success Team

Response from hear.comMay 13, 2022

Hi Jeffrey. Thank you for taking the time to voice your concerns. I am very sorry to learn about your negative experience. After speaking with your local provider, we thought it would be best to fit you in a new model set of Signia hearing aids and start your 45-day trial over. Your new devices have been ordered and they should be delivered to your provider by next week. Once delivered, we will schedule you for a new fitting appointment. We sincerely apologize for any frustrations we may have caused and we appreciate your patience during this time. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success team