hear.comReviews of hear.com

I wanted to try the 45 day trial but they said I needed a credit or debit card. I’m a senior and have been debt free for years now and only use cash. I said I would give them a cash deposit if that’s what they are worried about. They said it’s not there policy to except cash. So if you need hearing aids and are the same boat I’m then don’t waste your time. They won’t do it.

Purchased for my elderly dad the end of May 2025. Had a 45 day trial period. On day 46 the hearing aids stopped working completely!? The company was unwilling to do anything to help. The Audiologist that we were working with was able to get the hearing aids replaced. We had to drive an hour and a half one way to the audiologist to have the aids adjusted. We would have to go almost every other week to have them worked on or adjusted, so much so that my elderly dad just gave up on them ever working consistently!?? They are extremely inconsistent !! It seemed that as soon as we left the office, the aids would not work properly!! We are still having to constantly turn the aids on and off to reset and hope that they work properly and most of the time they never work like we have been told that they should !!! And the company refuses to do anything!!! So now my elderly dad, who is on a fixed income, is basically out over $4900.00 for junk hearing aids that have NEVER worked like they should!!?? We went to a different audiologist and he said that with dads severe hearing loss, they should have never sold him these bottom of the line hearing aids!!?? I will never recommend this company or these aids!! Hopefully others don’t get screwed out of so much money to end up with Nothing!!!! In response to hear.com’s reply- just as I stated: we had to travel multiple times to have the hearing aids adjusted and it seemed as soon as we left the office the hearing aids would stop working. They are extremely unreliable!! As I also stated , I spent hours on the phone with customer service and they could not figure out why they weren’t working or why they were so unreliable!! The very first customer service rep that I talked to, before even starting the process told us that the hearing aids were just over the counter hearing aids and would not work for sever hearing loss. Should have listened to him, but the next person that we spoke with was a master manipulator and insure that they would work great for him!!? Just lies that convince people to trust them. Al they are about is getting the money! I stand by my review!! The hearing aids are junk and hopefully others will not waist their time and money on them!! Every time I talked with customer service it was just an excuse that the problems that we have were not normal, but with over 150 negative reviews and complaints to the BBB over the same things that we experienced, I think not!!! If I could leave a ZERO star review, I would!!!!

They are pests ! They harass you with calls !! You block 10 numbers, they will call from another 10 ! Shameless people! I hear their products are pathetic too! Never entertain them !

I order BTE hearing aides. Within 10 days of my final fitting by an excellent audiologist, I wanted to return the hearing aids for refund because they did not work in a noise situation ie noisy restaurant. I paid full amount $3,975 with credit card. I asked to return them but received no communication on where to and how to. They refused to refund money because I was over 45 days since first online visit with audiologist not the last fitting. I initiated a credit card challenge. Hear.com finally responded to the credit card company with a 33 page agreement of fine print which I signed on line on their 16-inch laptop computer from their Finance & Account Auditor. He stated in his letter that I could "contest the return period term and have a Code Red Case opened for review of this account." I agreed to that but did not hear anything. I am currently working with the credit card company (who have been excellent). My friend who has the same hearing aids paid by installment versus full price. I wish I had done that. I still have not heard from anyone re "Code Red Case". I paid USPS $78 to return the hearing aides to the Finance and Account Auditor with insurance and signature. Overall they have a good base support with AI generated response and support personnel but once you need interaction above them it does not seem to be there. Right now they have the hearing aids and my $3975. I bought the hearing aids from hear.com 396 Alhambra Circle Coral Gables. FL 33134 12/29/25 I just filed a complaint with the Florida BBB. It is interesting that a number of others have experienced refund problems with hear.com. 12/30/25 Would suggest that you visit BBB Florida website to read complaints regarding hear.com. It is interesting that a number of people had issues with customer support after buying hearing aids. 121 complaints in last 3 years. 64 complaints closed. Some were just about texts but look at some of the 2025 complaints, you see a repetitive complaint and reply. 1/29/26 Reply to Hear.com: Hear.com: As stated in the Purchase and Delivery Receipt you signed at the time of purchase: “I, the buyer, may request a full refund within 45 calendar days of delivery of the original hearing aids. Refund requests should be made by contacting hear.com and returning the hearing aids to the service office within the specified time.” TK Reply-I cannot find the above words in the contract I received through Capital One from Mr. Eldridge at hear.com. What I do find in the printed contract is the following: 3) This assistive device is warranted to be specifically fit for the particular needs of you, the buyer. If the device is not specifically fit for your particular needs, it may be returned to the seller(hear.com) within 45 days of the date of the actual receipt by our or completion of fitting by the seller, whichever occurs later. This warranty does not affect the protections and remedies you may have under other laws. I tried to return the hearing aids through email communication on day 28 from my final fitting with hear.com’s audiologist. Hear.com: A statement expressing potential intent to return at a later date does not constitute a formal return request under this policy. In addition, authorized returns are issued with specific instructions and a UPS return label to ensure proper tracking and intake. These steps were not completed within the trial period. TK Reply -Why didn’t hear.com communicate with me regarding a return? No where in my documents from Mr. Eldridge does it say how or where to send hearing aids back. In fact when you do the fitting with audiologist you use equipment sent with hearing aids. The package included a mailing label to return this equipment. Final Note: I am not the only person who has had a money refund situation with hear.com. As mentioned before review Better Business Bureau complaints section. Also the 1-2 star reviews on Trust Pilot and other review sites. It is a $3,975 purchase. Beware! TK 1/29/26 Reply: From google search: Difficult Return Process: Complaints frequently mention challenges with returning devices, including being denied refunds after trial periods. Customer Service Gaps: Users have reported unreturned calls, long wait times for support, and issues with the hear.com app. Ashley mentions all the satisfied customers by you don't want to be a person like me who is out $3,975.

Ordered one item on dec 10 and haven’t heard anything back

HEAR. COM WAS VERY PRO SALES AND AGRESSIVE BEFORE THE PURCHASE, LOTS OF CALLS AND EMAILS. AFTER I PURCHASED THEY WERE VERY ABSENT I NEEDED A FEW HEARING AID ADJUSTMENTS AND THE HEARING AID FITTER DID WHAT SHE WANTED, NOT NECESSARILY WHAT I WANTED OR FELT THAT I NEEDED TO MAKE THE HEARING AIDS CONFORTABLE AND FUNCTIONABLE THE LAST CALL I MADE TO THE OFFICE WAS BASICALLY IGNORED . I FEEL THERE COULD BE A CLOSER ADJUSTMENT TO THE HEARING TUBE AND THEY TELL ME NO. DISAPOINTED... TO THE POINT THAT I RARELY WEAR THE HEARING AIDS

I ordered the 7IX hearing aids and recieved the 2023 3AX, had my hearing test and still have not recieved the hearing aids I ordered. Called 3 times and aids were ordered each time, Hear.com sales person is hard to get a hold of. Aids are reasonable priced but Customer service is next to none! If I were not on a budget I would go some where else! I dont know how wel they work as I have not been fitted, still wating for the 7IX aids to come.

My husband ordered a set of hearing aids from Hear.com. The ordering process started out fine, they answered quickly and took our almost $1,200 with no problem. We had a 45-day trial period, and right after that ended, the hearing aids stopped charging. I tried calling customer service over and over, but no one ever answered. I finally had to use the live chat and only got a response after I said I would dispute my credit card charge and leave a bad review. They agreed to replace the hearing aids. We just got the replacements today. We can’t get them set up on the app. The screen is blank when I hit continue to start the initial set up. I have deleted the app multiple time times and reinstalled and I have tried everything in my power to set them up. VERY FRUSTRATING to say the least! We’ve called multiple times, waited on hold for 20+ minutes, the call disconnects and then get a text giving you instructions on how to connect or live chat. Did the live chat again, no one ever joins. This company has TERRIBLE customer service. Once they get your money, it’s impossible to get any help. **I would like to add a positive review for the actual hearing aids. My husband was satisfied with the hearing aids before they started acting up and wouldn’t charge or couldn’t get them to connect to where he could adjust them on his phone. The new pair that we received today, I don’t have a review for them because WE CAN’T GET ANYONE TO ANSWER OUR CALLS OR RETURN OUR CALLS! Pitiful to take money from the elderly and expect them to know anything about technology and try to fix it themselves! SHAME ON YOU!!!! *In response to Hear.com response to my review- You wrote- “provide his full name or the email/phone number associated with the order?????” REALLY?!?! Where do I provide that information?? On your website, on a chat?? I provided that information yesterday multiple times and tried to get in contact with someone for 3 hours from 2 different phones. I was calling from my phone and my husband was calling from his phone.. And I also wrote a message to you yesterday, and have yet to be contacted this morning.