Nilal
Excellent Customer Service
The entire process was low key, no hard sell and the representative assigned to assist me (Javon) was very polite, professional, and thorough throughout the process of providing information. Messages and calls kept me updated and reminded me of my all important appointment to consult and have my hearing tested. The testing facility was also low key and thorough. No hard sell as the testing confirmed that my hearing, was more than acceptable. They also arranged for the return of the unopened package that I had received in the mail. GREAT service all around. Thank you.
Response from hear.comApr 30, 2026
Hi Nilal, Thank you so much for your thoughtful and detailed feedback! We’re delighted to hear that your experience felt relaxed and pressure-free from start to finish. Providing clear information, timely communication, and a supportive environment—without any hard sell—is exactly what we strive for. It’s wonderful to know that Javon made such a positive impression and that the testing process met your expectations. We’re also glad everything was handled smoothly with your return. We truly appreciate your kind words and your trust—thank you for choosing hear.com! Curtis, Customer Success Team