Irwin S.
verbal approval before charging my credit card
Before I got home the hearing.com had already put through the charge. No one spoke to me to get verbal approval as I was told would happen.
Response from hear.comFeb 16, 2017
Hi Irwin, First and foremost, I would like to apologize for the miscommunication. You had specifically asked to be notified before you were charged, and we didn't deliver on that request. The mistake was addressed internally, and we have made adjustments to prevent the same issue from happening again in the future with another customer. We hope that the customer service you received to make up for our oversight was above your expectations. We do our best to leave our customers feeling satisfied, and we strive to better ourselves whenever possible. If you would like to discuss your account in further details privately, please don't hesitate to contact us. We are here to help in any way. Thank you! hear.com Customer Care (786) 574-5820