hear.comReviews of hear.com

These people are dishonest. I am a 76 year-old woman and suffer from hearing loss. I purchased hearing aids from Peninsula Hearing of Port Townsend, WA, an affiliate of Hear.com. This was on May 29, 2018 and I signed a contract that specified that I could return them within 45 days if I was dissatisfied with them. After trying for a week, I experienced significant pain and itching and returned them. I was given new and different ones which I tried with the same result: great pain and itching. Additionally, neither device worked properly or provided me with meaningful relief from my hearing problem. I communicated my concerns to Peninsula Hearing and was told to "push through it." This was not acceptable. Furthermore, Peninsula Hearing and later Hear.com was uncommunicative and unhelpful as if they were trying to "run out the clock." On July 16th I said I wanted to return them for good but was told I was "two days too late!" The 45 day trial did not begin on May 29th when I got the first "device," but on June 8th, the date I was given the second(and different) hearing aids. Since July 16th, Peninsula Hearing and Hear.com have stonewalled me even though I have paid $4,800 and have received a totally inadequate and dangerous product. I have since returned the devices to Hear.com and have demanded a refund without any response from the companies. Peninsula Hearing and Hear.com have shown bad faith and dishonesty while preying on a vulnerable and elderly citizen. Carolyn R. Prescott

She was not honest with me at all Horrible experience

I’m considering returning my hearing aids and requesting a full refund. The reason: they are no better than my old ones. I expected to be able to enjoy movies, TV, church to a higher degree. Such is not the case. Any suggestions?

Everything started well, the representative made the appointments, I went to the appointment, it was determined that I did have hearing loss. A pair of hearing aids were decided upon, the price I was quoted by the Audiologist $4100.00. The next day I spoke with the representative and asked if the price included any additional monies for Hear.com (Their Cut). The representative said, no that actually Hear.com buys in Bulk and that the price would be $2899.00 but he could give me a 5% discount of 2754.05. I was happy still to that point, I had a wire transfer payment made from my HSA. This where it all changed, I see that my insurance was billed for the $4100.00, when I called and question why my insurance had been billed for the full amount after I had made a payment which was a PAID IN FULL based on all conversation at that point. It was then insinuated that I must have misunderstood the cost details. Why would the rep give me the account number to make the wire transfer to Hear.com, if in fact that wasn't the actual price. Finally after several additional phone calls the rep stated that it had all been cleared and it was taken care of. Yet as of today, my insurance has paid $135.00 in which Hear. com was not entitled and my insurance shows that I owe $3964.00 for the remaining balance. I'm pretty certain that even if I was obliged to pay the balance of the $4100.00 - $135 (Insurance) - $2754 (my wire transfer) WOULD NOT equal $3964. Until Hear.com returns the $135.00 in which they are not entitled and have a credit removed / PAID IN FULL to my insurance, I cant be sure that some debt collector will not be call .... I like the hearing aids and they make a difference, my trial period is coming to and end, Im debating on whether I will keep them or turn them in a request my refund...3964+2754 = I would rather not be able to hear than be taken to the cleaners

I was quoted a price of 5,000$ for hearing aids i paid for them then three weeks later i was charged another 500.00$ and i thought a car sales man was bad. At least when they quote u a price they dont charge you more after you have paid for it.

Was unable to turn in my aids as the office building was closed and locked,

The cros did not work in restaurants or places that it was suppose to improve my hearing.

Here's my story that you won't want to hear but I need some sort of action taken.....I have hearing aids that I was conned into buying for $5000.00 from this company. I tried to return them prior to my "45 trial" and was talked out of it by the Dr. She told me on my last visit to give it a little longer and come back at the end of August to adjust them "yet again" which is now past my "45 day trial". It's almost like they have done this before as to "NOT LET IT GET AWAY" and to make the deal no matter what it takes. I usually don't fall prey to cons but the Dr was very convincing. It's been just three months and I have now been told I CANNOT return them so I am now FORCED to pay $5000.00 for something that I don't use. I am so very unhappy with the hearing aids I NEVER wear them. I tried talking to the hearing.com rep and she keeps saying sorry you've gone past the "45 day trial". This all reminds me of a cheesy salesman bait and switch con. I cannot tell you how frustrating this is and embarrassed I am for getting taken like this. I will shout my story from the rooftops until I get action and will take this to court if I have too. All I want is to return your items I don't use and move on. I don't even want the money back that I have already paid. Just take these back and we will both move on.