hear.comReviews of hear.com

Very disappointed in the initial contact. I am a retired family physician and did many referrals for hearing loss. My wife has a real problem and finally today made contact. A very pleasant lady called and directed us to a local assessment center and said that she would make the appointment. BUT, before that happened, she would like to have our credit card number and make a $1.00 charge and the hearing assessment would be a $80.00 charge. Since I have never had a patient charged for a hearing test to see if they needed a hearing aid, all of this was more than a little “off putting” and did not happen. When she called later to book the appointment, we decided to end the relationship. Not good business practice!

I was contacted by an individual from hear.com and was told they would call me back that afternoon. A few days after I responded negatively to their text message to me I received another phone call from a different person from the company. Got scheduled and went to my hearing test and decided to start the purchasing process. Was told I would be contacted the next day. No surprise they failed to follow up with me. When I went to make a complaint a few days later received a call back from the person who had got me scheduled. He had a pissy attitude and couldn't believe I didn't want to work with them because nobody called me. To date I have left multiple messages to have a supervisor contact (at one point have been on hold for an hour and then they closed leaving me in hold) me. It appears as if hear.com does not care about its customers or losing them. ***UPDATE***So the company contacted me here and said they would look into it and get back to me by the end of the day. What should come as no surprise at this point is that they did not. Though after 4 days of trying to reach Jennifer she finally called me back and was like yeah we will talk about it. Moral of this super long post. These guys do not believe in customer service and they will not follow up after telling you that they will.

I received a call from a very delightful lady named Terri Gilbertz. She was great, I agreed to purchase the hearing aids on the monthly plan. The folks that do the testing came out to my home and did the test. Super awesome and easy. I was so impressed. The tester said she would email me a copy of the contract and my test results. After that every thing started going down hill. She did not send me the results until 2 weeks later but no copy of the agreement. My billing was to start on the 15th of the month. I was given that option by Terri. Two weeks after on the 1st of the month i was charged on my bank account, the next day I was charged again. I call Terri and she responded by tell me her stupid boss had put in my being charged early. When the following day I was again charged, I texted her though the Hear.com, phone app. No response. Five texts later, no response. I call and texted to cancel my contract (still within the 30 day trial period), not response. One and a half month later, still no response. I would give them a negative if i could. this is only 50% of the issues I have with them but don't have the time to sit hear and say more.

Elizabeth from Hear.com called within an hour or two of me entering my information in the online form. She explained to me a bunch of stuff, including that there are 3 levels of aids: low, middle, and high. Probably because I'm a software developer, she told me that the low-range aids would not be the best way to go (she compared them to an old, slow computer). I said that's fine, but I would not do the high-end because price was an issue. She set me up with Hear.com app, which was then the main way we corresponded (via texting on it). She asked what color I would like, but didn't really tell me what would be best. She said Silver is the most popular color. Several days later she told me she had a local place picked out, and I really liked the location. She also told me the price for the pair would be $5500, at which I was very surprised because I was looking to spend no more than $3000, based on previous research. I kept the appointment just to see what it was like. The hearing aids are very nice but the place was a little tiny place with only 2 small rooms and out-dated equipment. The people were very nice & showed me how to use the aids. However, the man did tell me it was his best model. Bottom line is that Elizabeth from Hear.com didn't listen to me, and can't be trusted. I will be returning the aids during my 45-day trial. I've already ordered another pair with another provider who really took the time to listen to me & my needs. The pair is a mid-range level for $2800.

Service before the sale was great. Afterwards...... Not so much. This office seems more concerned about opening new offices, than taking care of the current location and existing customers. I drove three hours round trip, only to be told the practitioner was on her way to another office.

Honesty they don't do what they say there better be money back in my checking account an cycle young he's good at saying he'll do something an not 1 thing happened he promised. Very bad place an ppl. To deal with an I'm taking action.

Caim was not sent in WSIB for 3 months after testing was done. Held back my claim.

Unbelievably rude sales force. Stay away from this shoddy company.