Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.Visit www.hear.com for more information.
hear.com (hear.com) has 2,023 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Website
hear.com
Category
Vision & Hearing
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I had a wonderful experience. Every one is so nice and professional. Hear.com truly cared about hearing situation and did everything they could to help me. I appreciate everything they did for me.
Response from hear.comFeb 10, 2021
Hi Ana! Thank you for taking the time to share your experience with hear.com. We're so happy to hear that you had a wonderful experience! We appreciate the trust you put into our company to help you find the perfect hearing aids. If there's anything else we can do for you, please let us know. Happy Hearing! - hear.com team
DA
Danny
Didn’t realize what I’ve been missing with hearing loss
For many years I have been having a hard time hearing people speak. Especially in crowds. Always asking people to repeat what they said. I was having such a hard time the last few years I thought I would try hear.com. Since I have been wearing hearing aids. I can hear things I have forgot about. Such as the clicking of the turn signals in my car and truck. And I am not asking people to speak up as much. It’s been a great experience for me. I would highly recommend them to anyone who has hearing loss even if it’s just certain sounds.
Response from hear.comJan 29, 2021
Hi Danny! Thank you for taking the time to rate your experience with hear.com. It's a magical moment when you use hearing aids for the first time. You are suddenly aware of sounds that you might've missed before. We're happy it's been such a great experience with hear.com. If there's anything we can do for you in the future, please let us know. Have a great day! - hear.com team
TC
Trina C. G.
Finally I have my "ears"
For years since I retired, I would ask people to repeat what they said and my family would complain that the TV was too loud when I was watching it. Now with my "ears" on I don't have to ask what people say and the TV is on normal hearing levels. They are comfortable to wear and no one sees them. I love the kit that came with my *ears" too. The people I came into contact with were professional and fun to talk withm . Thanks hear.com for my new "ears"!
Response from hear.comDec 29, 2020
Hi Trina! Thank you for taking the time to share your feedback about hear.com. We love to hear that you're enjoying your new "ears"! No more "what" or asking others to repeat themselves... your family and friends will surely love this. Great to know the product is working well and improving your day to day conversations and interactions. We're also happy to know you also found our company fun and professional. If there's anything we can do for you in the future, please don't hesitate to reach out. To better hearing! - hear.com team
YD
Yvette Dumas C.
Working with Janice was a total breeze
Working with Janice was a total breeze. She asked the right questions, was empathetic and a great listener. Her customer service was 100% on point. I felt like all my questions were answered and Janice set me up for the best solution for my particular situation. CUSTOMER SERVICE was over the top great. Thank you Janice
Response from hear.comDec 29, 2020
Hi Yvette! Thank you for taking the time to share your experience with hear.com. Janice will be so happy to read your review of hear.com. We loved working together with you to find the best possible solution for your hearing needs. We're also happy to hear that Janice did a great job in providing the best hearing care service out there. If there's anything we can do for you in the future, please don't hesitate to reach out. Happy hearing! - hear.com team
WG
Willard G.
Hear.Com - A Success Story
Several years ago, some of my closest friends told me that, unless I did something about my loss of hearing, they were going to stop talking to me. I should have taken them up on the offer, but declined and got a pair of “charming cheapies” from a discount store. They helped a little, but even with amplification, I continued having difficulty understanding people.
Once again, my closest friends reiterated that it was getting increasingly difficult to have a conversation with me, because I had to continually ask them to repeat what they’d said. The situation was getting untenable.
So, I contacted Hear.Com, and quite quickly had an appointment to have a complete audiology examination. I have to say, it was the most rigorous hearing exam I’d ever experienced, and I learned that, to coin an old expression, I was as deaf as a post. The Audiologist recommended a “proper” set of hearing aids, and a week later I went back and was fitted for the new ones. I immediately began to hear things I hadn’t heard in years ... sounds like birds chirping, the nearly silent tick-tock of a ship’s bell clock (and the bells, too), my own breathing. But more importantly, I began to clearly hear vowel and consonant sounds which returned my ability to understand words, even when I had thought the speaker had been mumbling.
I joked that the new hearing aids came from a Canadian company, thus I was able to pick sounds of moose, loons and the occasional hockey game.
For the first time in years, I was able to hear speech clearly. Within a few weeks, people began to ask my why I wasn’t asking to repeat words as I had done in the past ... why, because for the first time I was able to understand them. Wow, what a difference.
And, for the first time in years, I didn’t have to fumble with those tiny batteries any longer, as the new equipment was rechargeable.
I have able to clearly understand speech over the telephone, because these new hearing aids provide Bluetooth connectivity with my cellphone.
I also feel more confident that I’ll be able to carry on conversations in social situations, where background noise isn’t interfering with my ability to hear, listen and understand.
All told, this was a joint effort between me and Hear.Com, and to date the results are nothing short of spectacular. I am more pleased that I thought possible, and I will recommend Hear.Com to anyone who has suffered through the impossibility of “charming cheapies” and the frustration of being unable to hear.
Thank you, Hear.Com.
Response from hear.comDec 8, 2020
Hi Willard! Thank you for taking the time to share your experience with hear.com. Stories like yours remind us of the reason we started hear.com. Our mission is help people hear better because we truly believe that it helps them live better. Based on your experience, seems like you're enjoying all the beautiful sounds that life has to offer: the moose, the birds, your breathing, and conversations with loved ones. We're happy to have been the ones to help you along this process. We're also happy that our product had the technology to help you hear better in all those different listening environments. I'm sure when others read your story they will be inspired to make the same transition from "charming cheapies" to medical-grade hearing aids. If there's anything we can do for you in the future, please let us know. We're here to help! - hear.com team
NS
Nancy S.
An exceptional experience awaits...
Hear.com is to be commended for providing an excellent experience with their hearing aid product and service. They have gone above and beyond working with me in my attempt. Everyone has been professional, kind, informative and helpful. Many more positive adjectives could be listed. My thanks and great appreciation to Serena, Daniel, and Dr. Wells-who I unfortunately did not have the pleasure of meeting due to many distractions and medical difficulties I was forced to deal with. I assure you this is a trustworthy and caring company.
Response from hear.comNov 17, 2020
Hi Nancy! Thank you for taking the time to share your experience with hear.com. It makes us happy to know that we were able to provide the excellent service, and also find the perfect hearing aid for you. I will let Serena, Daniel, and Dr.Wells know how much you appreciated their help. Our goal is to help people hear better, so they can live better. I hope you enjoy the sounds of better hearing! - hear.com team
VP
Vivian Phillips P.
Very nice and through
Very nice and through. Answered some questions before I had them. No surprises.
Response from hear.comOct 23, 2020
Hi Vivian! Thank you for taking the time to share your experience with hear.com. Good to hear you found the information thorough. We want to ensure that you are always making a well-informed decision. If you have any questions, please let us know. Happy Hearing! - hear.com
JV
Joe V.
Hearing Again
Wow, what and awesome experience. I’ve tried hearing aids from another retailer and was given a 7 day trial, they were horrible and expensive and didn’t do what I needed so I didn’t get them.. spring forward. Got a text message from hear.com and figured what the heck give it a try.. Colby was great, he asked some questions so he could understand my needs, he set everything up for my hearing test and had some awesome hearing aids waiting on me when I got there. The hearing test was by far the most extensive hearing test I’ve ever had. All said and done I’ve got a set of very technical, smart phone compatible Hearing aid for 45 days to try out.. from day one I have been hearing sounds that I haven’t heard in years. The whole process has been life changing. Thank you hear.com
Response from hear.comOct 23, 2020
Hi Joe! Thank you for taking the time to share your experience with hear.com. Stories like yours are what keep us moving forward. We're so happy that we were able to provide better hearing for you. I will relay your compliments over to Colby. I'm sure he'll be happy to hear! It's also good to hear that you're making the most out of all the features in the hearing aids. If there's anything we can do for you, please let us know. Happy Hearing! - hear.com team