HealthypetzReviews of healthypetz.com

UPDATE: After the 5th email asking for a refund and me having followed all of their advice re dosage etc. I was sent 13 questions to answer with regards to their “No questions asked 60 day money back guarantee”! Anyway, I answered all 13 questions. Healthy Petz have now offered me a 50% refund as a GOODWILL GESTURE. I challenged them and explained that I had followed their advice, dosage, full length of time giving these drops to my dog etc and that I was not happy and wouldn’t be accepting 50% money back as I had done everything they had asked. They have since responded and said they have refunded me 100% of my money. I will update if this money ever arrives in my account. KEEP ON AT THEM PEOPLE…. YOU WILL GET THROUGH EVENTUALLY WITH PERSEVERANCE 🙏 Customer Service are uncontactable!!! I have emailed to the correct address 5 times now and still no response from them! Unfortunately this product didn’t work for my Frenchie, so I’ve emailed regarding their money back guarantee……. Which appears to be non existent. Will seek other channels to get my money back. Make a guarantee that they don’t uphold and scammers???

Was going to order but sent an email to their contact asked where they ship from & if the accepted paypal first reply Cant find your order send order no. so we can help you, sent back that I hadn't ordered yet just wanted to know where they ship from received this email ADDRESS NOT FOUND FAILED says it all

Been waiting over two weeks for product to arrive- won’t be using again and advise people to use somewhere else

Gutted I brought from this company without reading reviews. I have contacted more than once for a refund as the product has not worked and they have just ignored me! So much for the money back guarantee 😫

Product did not work on my dog and the conpany does not stand by it's money back guarantee.

I ordered one bottle of the liquid collagen and started a subscription. It arrived promptly but after using it for a few days my miniature poodle got diarrhea. I immediately stopped using the collagen. My dog recovered after being fed chicken and rice for 2 days. I canceled my subscription and asked for a refund. The subscription cancelled but the company never responded to my 5 emails asking for a refund per their “no questions asked 60 day warranty.” My order was on June 21st and the subscription was cancelled July 20. My first email was July 18, then July21, July 24, July 29, August 5. No response to any of the emails. I will report Healthy Petz to the Better Business Bureau as well as posting elsewhere on social media.

We tried the collagen for dogs, and found out later that is became a subscription without our knowledge. I requested to cancel the subscription, then requested a refund for the un-used inventory. It took 6 e-mails over two months for them to respond (Lorraine). Then Lorraine asked why I wanted to return the unused. I sent he/she that, then he/she requested a list of stupid questions. I replied and Lorraine then said I was out of the 60 day window for returns. I alerted he/she that my original e-mail to request refund was in the 60 day window and she ignored. I even said that the 2nd subscription inventory was with in 30 days, and he/she said it doesn't matter, it is based of the original request. This is not clearly defined in their website. This is a terrible company and I recommend avoiding them completely!

I placed an order and was taken back that I had been automatically signed up to a subscription which I didn’t not consent to. When the order finally arrived past the shipping date the box was damaged and the bottle broken. Again, I understand that this could have happened during shipment. Due to the time it took for the item to be delivered I’d ordered an alternative. Explained this via email but was given the option for a replacement to be sent out only. Avoid, totally scam, fraud!