HealthypetzReviews of healthypetz.com

Made the mistake of ordering the liquid collagen before reading the reviews! When I placed my order I noticed they had pre-ticked the sign up for subscription which can catch you out if you are only looking to try it as a one off. This company is based in the US but ships from China but mentions UK postage on the site, so quite misleading. Emailed the support team asking to cancel my order the same day it was placed as something just seemed dodgy but received no reply. Emailed several times after - No response whatsoever!! My order was shipped and arrived damaged and it smelt terrible. I was worried I had been signed up for an unauthorised subscription even though I had unticked the box and paid more for the order but as I had no response from the support team to confirm or deny this ended up going through my bank and getting them blocked from taking any further subscription money just in case. Do not order from this company, no customer support, poor quality product and just plain dodgy!

They are not a genuine company, they ignore all emails. I have had to get bank to stop payments

Bought one bottle hoping it would be the answer for my dog. I received an email from "Evelyn" saying I hadn't completed my order and here is the link to complete. I clicked on the link and it simply took me back to the page trying to get me ro subscribe. The payment has gone from my bank account for the one bottle, yet I have received 0 confirmation of my order, tracking, nothing. Scam and I'll be pursuing through my bank.

I ordered a 3 bottle deal. It took 6 weeks, but I finally received the product. After investigating the product while waiting for delivery, I decided to not use it since it came from China ( I believe). They claim to have 60 day satisfaction guarantee, but trying to get them to stand behind it is a battle. I was able to reach them and the best they would offer is 60% refund. Considering all those who are still struggling to get a response or refund, I guess I should accept the offer and run. Let’s see if the refund ever comes. Lesson learned. ☹️

Be very careful as they hide subscriptions and so as soon as you sign up, you are then in a subscription without knowing about it. I’ve raised 5 complaints with no response!

Customer service contact and communication is very poor however I have had good luck with results I had my dog on cytopoint forever and couldn't find anything that helped and this helped my dog quite a bit

I ordered thinking I was doing the best thing for my dog a better alterative for itching and licking paws...allergies...after reading reviews I’m afraid to give it to her... Plus thankful to the person who mentioned the auto subscription...sure enough...I was able to cancel that. Also had the same address that someone took a picture of from Kelly Chen... Seems the add said don’t order from Amazon...but from us good quality ingredients...Confused...should have checked before ordering.

I ordered one bottle of liquid collagen to try based on claims that it would stop my dog's itching. The first thing i noticed was that I had a subscription that I didn't sign up for. I emailed immediately but got no reply. I managed to cancel the subscription myself on the site. The bottle i received wasn't as expected, I thought I was getting a product called Bloom but the bottle was very plain unlike the advert I contacted them twice for a refund which they advertise within 60 days with no questions asked if the product doesn't work. I have never received a reply.