HealthyPets.comReviews of healthypets.com

Ordered Medication for my pet. They claim the package was delivered but I never received anything. I called several times, yet no response from them. Filing complaints through all necessary avenues.

I too only give one star since I wanted to give a negative number. I accidentally got into Healthy Pets instead of Purina. My cat can only eat a Hydrolyzed Purina dry food. I placed the order about 2 weeks before Easter, 3/31. I realized my cat was going to run out after Easter and that I never received a confirmation email! I called the company on 3/29 and the man I spoke to asked order questions and asked if my credit card been charged, which I had no idea. He took my number and said I would receive a return call. By some stroke of luck my vets office had a bag to sell me and they normally don't have it on hand. I got that bag and when my cat needed more about a month ago I ordered from Purina. I got home last week and there was the box of the food I wanted in March! No call, nothing, and I'm disputing the bill on my credit card because Healthy Pets won't return my call. DO NOT order from this company or if you're tempted use your credit card! You will never receive confirmation or get a return call!

I received about 20 emails requesting my dog's script for his new heartworm pills (it was on auto refill). I called and spoke with a person, and I still continued to receive emails. I would have expected them to update the case. I sent an email telling them I had to pick up the script and mail it. I emailed when I mailed the script. I did receive the Sentinel though- price was about the same as last year which is a plus!

Our dogs love your treats & we love your service!

Great product, shipped quickly and in perfect condition. Thank you.

I bought 2 weeks ago. but they gave me a sale order instead of an invoice. My customers asked me for an invoice. They did not accept the sale order. I sent an e-mail and they didn't return. I called by phone. The customer service kept interrupting me and said that the sale order is a substitute for an invoice. They did not help me. I will return the products. Order SOHP1007299

Company notified me after I placed my order that all of the items were out of stock. Instead of promptly issuing a refund, the email they sent asked me to call to discuss. I encountered long waits when trying to call and ultimately couldn't reach a human, so then I tried chat. A customer service representative named Yolanda joined the chat and said "no problem, one moment please" about issuing a full refund, and then 5 minutes passed, then 10, then 15, then 20 minutes of me asking "are you still here?"... but she never returned. I had to file a dispute with PayPal to get my refund. Never again for me with this company.

Rec'd that order but I also ordered again in a day or two after receiving that order. Have not rec'd hat order yet! Where is it? Wanted to get in on the discouint before it expired! The dogs, all 3, love the food. It too expensive to only feed it alone, so it is mixed with their dry food. Barbara Markway