HealthyPets.comReviews of healthypets.com

Absolutely shocking company, I ordered a product from them on the 17th November this is now the 27th and still waiting and with next to no communication all they keep saying is The Order Is In Transit!! I will be contacting my Solicitor. Avoid at all cost people.

I think this is a great place place to shop for your pet’s food, treats and supplies. I’m happy to support a local family owned business with such wonderful customer service. Nice people with good quality products. It’s shocking what harmful products are in most dog foods. GHP’s will not sell such products so you know their ethics are high and they want the best for our beloved animals. I don’t order online because I had a little trouble placing an order that way but I think it was probably my fault. I call and they are happy to take my order and they deliver it to my door. I love them 😍.

Terrible customer service. I can't get them to provide any guidance on what will be covered. They send me down a Kafka-esque rabbit hole where they had me send emails and call in and turns out the answer was no, we can't tell you what will be covered the whole time.

Got email confirmation of order Nov 20 2024. They didn't take the money till Dec 20. Jan 1, money was refunded and on Jan 3, they deducted it again. Still no product has been delivered. HealthyPets, EntirelyPets, NaturalPets, and VitaSupply.....all the same overseas company (China??) Don't be an idiot, like me, and join the other unhappy customers who Just Want Their Money Back!

This company may have some decent products and fairly good pricing; However their customer service STINKS! I received an order I did not recall placing so I wanted to contact the company. My invoice had a customer number on it; however my online account did not show me what my customer number is, so I do not know if it was a duplicate account or what happened. It took over 6 phone calls before someone actually answered. The online chat has never connected to a person. These were attempted during business hours. And I send 4 emails in a weeks span - not one reply, other than an auto reply to the first one.

Whole order did not arrive and what did arrive was damaged. I've been promised replacement for damaged pack and along with it all that was included in the original order.

Placed order and on back order with no date in site. Requested refund but they assign a case and you never get item or credir

DO NOT ORDER FROM THIS COMPANY. They have pulled on us the "IT WAS DELIVERED" game that has been played by them on many other customers per reviews. THERE IS NO AND NEVER WAS A TRACKING NUMBER. I ordered a Vetoquinol Omega Small Dog product that has been sold out everywhere else for months on 10/14/24. I started email chain asking where my order was 2 weeks later when no communication or product was received. This company charged PAYPAL for a product they do not have and did not send as it has been out of stock per manufacturer for many months. Their phone does not work as it does not answer or let you leave voicemail... the prompts do not work. This is obviously intentional. We are in contact with PAYPAL to report fraud. They are aware of this company and its poor performance and are processing our credit! READ OTHER REVIEWS!