HealthyPets.comReviews of healthypets.com

Excelente Service

I placed an order and had to call to find out why I had not received my order 3 weeks later. They said they were out of the clotisol but could do a partial shipment of the Bayer quad dewormer. I received a package yesterday in the mail on June 26 th with the clotisol (which they were suppose to be out of) and no Bayer quad dewormer. Guess I will be back on the phone with the company tomorrow.

Great product for fleas, exactly what I was looking for at a goodd price!

After I found out that they were out of stock. It seemed to go very good. At getting what I order right out

I paid for expedited delivery 2 to 4 days and I got it in seven days.

I received the vaccines and two of the vaccine bottles were shattered. I emailed the contact us email and have yet to hear a response. Disappointing. However the vaccines arrived cold, they were packaged really well. It's unfortunate for me two were broken. I may have to find a new place in the future to get my vaccines.

Their website fails to disclose to consumers when products are out of stock & accepts transactions for products they do not have. In addition, there is also no email notification process in place to inform consumers that the product ordered is not available when the order confirmation email is generated after the online transaction is complete. The online order history shows a pending status. In order to obtain a true status, the consumer must call to follow up at which time, the consumer is informed that the product is out of stock with no ETA. Customer service is aware of the website and automated issues. Sadly, the same technical issues exists for Entirelypets.com who is an affiliated entity of Healthypets.com. If your pet requires Rx or supplements that are time-sensitive, do not order online. Even when Express 1-2 day shipping is paid ($29.95 at Healthypets.com) or $34.95 (Entirelypets.com), you will not be properly informed that your item is unavailable and will not ship.

Dreadful. I took physical receipt of the order four minutes after FedEx delivery because I knew this order must remain cool to remain viable. I was horrified to open the box because the items were past warm to hot. The cooling packets were very warm water. There was no extra insulation. I immediately phoned Healthy Pets and spoke with Sean. He told me he would replace this order after contacting “the pharmacy.” He further told me I would receive an email with a new order number. He then told me that he would personally follow up. None of these actions occurred. I contacted my veterinarian. She told me that she would not sell these probiotics if she received them warm because the probiotics would not be as viable, if still viable at all. As I did not hear from Healthy Pets pursuant to my call to Sean, I placed a report to PayPal for refund resolution of this order. I no longer trust Healthy Pets.