JMD
Charged full amount, didn’t deliver
I placed an order in May, received a small partial shipment (~25%) in June although I was charged the full amount. It’s now mid-July and I’m still waiting for the rest of the product. I’ve received no correspondence from the company since early June and they’re difficult to reach. I question if I’m dealing with an honest business that’s interested in good customer service and repeat customers. Basically they took my money and didn’t deliver the product.
Response from HealthyPets.comJul 14, 2021
Dear JMD, I sincerely apologize regarding the lack of communication. What I would like to do is review your order, and assist in anyway I can. Do you happen to have an Order#? I would like to check the inventory and expedite your order. If you could email me directly with your information, it would help to further assist you. Regards, Shaun B Customer Service Supervisor [email protected]