Sebastian S.
Increased my anxiety. Scammy tactics.
Don't recommend. It increased my anxiety and depression by a felt 70%. You are obligated to fill out repeated surveys, which they use for marketing. They never ask for your consent if you want to do the surveys, or if they can use your personal survey information for their analysis which they use in marketing. Unethical and scammy. Especially if you're dealing with vulnerable people who might have poor boundaries: that is unforgiveable. Stuff like that and what I wrote below is not something they fix based on feedback. If by themselves they don't prioritize customer consent and serving customer first, they don't deserve anyone's trust. That's untrustworthy through and through, even if they fix their front. The site is not made to serve customers first, e.g. if you want to switch coaches and select a new one, you have to go through a weary process, cancel your subscription first and resubscribe, otherwise you get matched with a random one. They give scammy misleading labels (e.g. "Try for 5 days for free" and in fine print "You don't actually get any free training, we just need a few days to set up the payment system" - like why do you try to mislead on purpose? Just say that you're setting it up in the first place. Don't create false expectations). Also there is no way to leave public reviews on their site. Scammy again. So I had to write it here. Their surveys are multiple-choice, so if you're answer is not in the options, you are obligated to lie by picking one. No option to skip a question or select "does not apply". Which will lead to inaccurate results. Their surveys do not take into account how much of the progress their customers made because of their own initiative, vs. how much their own coaching service actually contributed. They don't even ask the customer's opinion on that. They just take full credit for everything (Stating coaching reduces anxiety by 40%, depression by 30%, increases sense of purpose by 40%, and claims like that). People who start coaching probably are already on a path of improvement, so you should at least assess as to how much customers attribute their progress to the coaching vs. it just being the boos. They care a lot about themselves, to extract surveys, data and marketing material from users for free, have their own boundaries respected (if you're 15 minutes late the session gets cancelled and you have to pay it, full stop. So even if it's too much to ask a coach to wait when they are being paid, you could at least offer a guide on how to be on time more efficiently for people who are late.). But they don't care to give you the best experience, nor respect your consent. Those things are essential if you're dealing with humans who might be in vulnerable positions, seek support, might deal with mental health issues, and lack a sense of healthy boundaries. Their coaching service lost my complete trust, and they don't deserve anyone else's. That's not something you discuss or negotiate. If your priority is not to give a great service and respect the customer's consent and boundaries, you shouldn't work in the coaching business (which is based off on Dr K's mental health guidance on youtube, bringing in lots of vulnerable people). I did 2 sessions, switched to try a more suitable coach, and then I became too disappointed in their scammy system. That's when I quit. The coaches seem nice and are respectful. But their system is broken and untrustworthy because it disregards their customers. L Dr. K.