HealthTap Reviews | Read Customer Reviews of healthtap.com

HealthTapReviews of healthtap.com

3.4218 reviews
Pharmacy & Medicine
2465 Latham Street, 3rd Floor, Mountain View, California

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HealthTap

About HealthTap

Your personal doctor, one tap away.HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.

HealthTap (healthtap.com) has 218 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: healthtap.com
Website: healthtap.com
Category: Pharmacy & Medicine
Location: Mountain View, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HealthTap reviews

218 approved reviews, newest moderated first

Brother Bernard S.
Aug 5, 2019
Great website.
Great website.
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Natalie
Aug 5, 2019
HealthCrap
Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my account was canceled), but hey, what the heck! Here goes... Bad customer service, extremely buggy app, multiple overcharges/unauthorized charges, frequently dropped chat sessions or had them interrupted (through ZERO fault of my own), mostly crappy and/or apathetic doctors, etc. That's basically it, in a nutshell. Run! Run far, faaaaar away from HealthTap.
Response from HealthTapAug 5, 2019
Hi Natalie, We appreciate your honest feedback and are very sorry to hear about the issues you have experienced with HealthTap. We strive to provide the best care possible and will be working to ensure this problem is solved for future users. If you have any further questions or concerns please let us know at [email protected].
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Larry S.
Aug 5, 2019
Needed a prescription didn't wanna go…
Needed a prescription didn't wanna go to the doctor. Fast and easy
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Nikki
Aug 5, 2019
Fantastic service stripped away because of poor management
Health tap or Smarthealth or whatever it was called in Waikato DHB was a much NEEDED service but poorly executed and targeted!!! Then the service was cancelled. This could have had far reaching benefits especially for rural communities!!!
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Tania T.
Aug 5, 2019
It didnt always work well
It didnt always work well, but it is needed in rural NZ .
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Jeannette
Aug 5, 2019
my community is diverse and different…
my community is diverse and different from all others I like the people and neighborhood
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Dr. Lawrence S.
Aug 5, 2019
was going well with some help from…
was going well with some help from Isiaac then was told i am off and no explanation,even after multiple requests , so no ,not good management , at least tell me why you took me off not one word answer but things going well now with other companies, Dr Scalzo
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Magdy S.
Aug 5, 2019
The patients that may benefit from it…
The patients that may benefit from it most are someone seeking a second opinion
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